Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Migrating today - connection is semi-dead

    This is a discussion on Migrating today - connection is semi-dead within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I'm moving line rental & VDSL2 from BT to Sky. 00:36 VDSL2 connection is no longer authenticated. Huawei HG612 modem ...

    1. #1
      Userutho's Avatar
      Userutho is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jun 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Migrating today - connection is semi-dead

      I'm moving line rental & VDSL2 from BT to Sky.

      00:36 VDSL2 connection is no longer authenticated. Huawei HG612 modem is still synced.
      10:00 I connect the Sky Hub to the BT master socket. Internet access isn't available.

      Sky Hub status:

      It doesn't look as though the broadband has been migrated yet. My previous connection with BT was up to 80/20, the Sky connection should be 40/10.

      Is it normal for there to be a significant amount of time between the migration of the line and broadband? Any other thoughts?


    2. Advertisement
    3. #2
      seawright's Avatar
      seawright is offline Sky User Member
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jul 2012
      Posts
      3,519
      Thanks
      65
      Thanked 389 Times in 379 Posts

      Re: Migrating today - connection is semi-dead

      Has the line migrated yet?
      Dial 151 and listen to the recorded announcement.

    4. #3
      Userutho's Avatar
      Userutho is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jun 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Migrating today - connection is semi-dead

      Quote Originally Posted by seawright View Post
      Has the line migrated yet?
      Dial 151 and listen to the recorded announcement.
      Yup. I was without Internet for 23 & 1/2 hours.

    5. #4
      bubblegun's Avatar
      bubblegun is offline Sky User Member
      Exchange: near Glasgow
      Broadband ISP: Sky ADSL
      Router: Billion 7400
      Sky TV: Sky Q 2TB
      Join Date
      Mar 2007
      Location
      Scotland
      Posts
      1,491
      Thanks
      24
      Thanked 123 Times in 118 Posts

      Re: Migrating today - connection is semi-dead

      Interesting!
      I usually warn it will go off around midnight the night before (based on user experience on here) and will start either AM or PM depending on the activation slot. If already on Sky, downtime should be lass than an hour for a migration.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION