Fibre Activated Thursday, then on Friday completely cut off

[deejayjomo]

Hi Guys,

Just a question if any of yous know the answer to this. I've called up sky etc and they are saying it's 48hours for a call back for support which I think it pretty terrible with the amount of money I throw at them. We have fibre activated with the self install combined modem/router on Thursday just there, everything went perfect and started working straight away with max 10 mins down time.

Now on Friday during the day the hub stopped letting us access the interent from both wireless and hard wired connections including the sky box catchup stuff.

All The lights on the box are white, and within the routers admin settings it's saying perfectly connected etc. But when I go into the maint tab within the router and try to ping googles ip of 8.8.8.8 directly from the router it's saying unreachable.

Since Sky are saying 48 hours for a call back I thought i'd come on here since 48hours is a complete disgrace for any type of customer support just to initiate the fault.

Cheers again guys, Jamie.

[deadman1984]

you tried rebooting the router try that first if still no success then ring them back up.

[deejayjomo]

I've done everything buddy, The problem is this 48 hour wait time from sky level 2 to phone me back. They are not accepting calls, only ring backs. It's a bit of a joke to be honest. Waiting 48 hours to officially log a fault.

[Poppet25]

In your Local Area Network settings have you got detect automatic settings checked and proxy server unchecked?

[deejayjomo]

When you say LAN settings do you mean within the hub it's self or on the client side, all the clients are Static except the SkyHD box which I would assume is using DHCP.

[simon194]

I've done everything buddy, The problem is this 48 hour wait time from sky level 2 to phone me back. They are not accepting calls, only ring backs. It's a bit of a joke to be honest. Waiting 48 hours to officially log a fault.

They would have logged the fault when you called, if they didn't then they should have. The up to 48 hours wait (it used to be 72 hours) for it to be actioned is pretty much standard with most ISPs unless it's a business service.