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    Download Speed 0.3 from 41mb

    This is a discussion on Download Speed 0.3 from 41mb within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Good Afternoon, Yesterday afternoon when my son was trying to download a demo on his PS4 he was complaining that ...

    1. #1
      bellboy's Avatar
      bellboy is offline Sky User Member
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      Download Speed 0.3 from 41mb

      Good Afternoon,

      Yesterday afternoon when my son was trying to download a demo on his PS4 he was complaining that it was going to take 17hrs. Now i know PS4's don't download at the greatest speeds over WIFI but 17hrs is a bit abnormal. So this morning i'm working from home and try to download an excel file which is a few mb in size but i can't. It ttys but predicts another astronomical timeframe for the download. At this point i call Sky and go through the standard troubleshooting processes, reset, try wired connection etc. The very helpful girl advises my line is fine and testing at a speed of just under 41mb d/l so it must be a throughput/out? error from the router to my devices which will require tier 2 assistance. I understand this but the tier 2 guys can take up to 48hrs to contact me.

      As i'm working from home today and tomorrow i need to put out some reports by 5pm today. Last resort is pestering a friend to use their internet but ideally i want to get my own connection sorted today if possible.

      Do any of you guys have any ideas i could try to sort this please?

      PS I have Fibre Broadband installed since May 2014

      Kind Regards

      John

      Router Stats below

      Router Statistics
      System Up Time: 06:00:31
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN MER 275985 300569 0 145 64 05:58:57
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 321625 295114 0 367656 18570 06:00:03
      Broadband Link Downstream Upstream
      Connection Speed 39998 kbps 9995 kbps
      Line Attenuation 13.7 dB 0.0 dB
      Noise Margin 18.4 dB 20.20 dB
      Last edited by bellboy; 11-09-14 at 05:42 PM.


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    3. #2
      Isitme's Avatar
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      Re: Download Speed 0.3 from 41mb

      You mention wireless, but have you tried the speed with a wired connection? Also the stats from your router may be useful, can you post them please?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      bellboy's Avatar
      bellboy is offline Sky User Member
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      Re: Download Speed 0.3 from 41mb

      Quote Originally Posted by Isitme View Post
      You mention wireless, but have you tried the speed with a wired connection? Also the stats from your router may be useful, can you post them please?
      Thanks for the response.

      Where do i find the stats you're looking for?

      The wired connection was only on my work laptop which is now at a friends. I've nipped back home to see if its sorted itself but sadly not. Still practically non existent d/l speed.

    5. #4
      Isitme's Avatar
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      Re: Download Speed 0.3 from 41mb

      Where do i find the stats you're looking for?
      On the Maintenance page of the router click the Router Statistics link at the bottom, copy and paste to your post.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      bellboy's Avatar
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      Re: Download Speed 0.3 from 41mb

      Router Stats added to OP. Hope these help

    7. #6
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      Re: Download Speed 0.3 from 41mb

      So was your wired connection as slow as the wifi?

      Also I doubt sky will care about u needing it for work as it's sold as a domestic product. And is not to be used for work or business purposes
      Sky Fiber 40/10 Connection - DL 39998 - UL 10000

    8. #7
      bellboy's Avatar
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      Re: Download Speed 0.3 from 41mb

      Yes the wired was just as bad when i tested this morning. I've been using speediest.net periodically for the last hour or so and i have on 2 occasions got d/l speeds of 5-8mb but other tests in-between are still showing next to nothing, <1mb d/l.

      I should get a business account for the odd day i work from home? How do i organise this? I don't want to be breaking any laws.

    9. #8
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      Re: Download Speed 0.3 from 41mb

      No no you are not breaking any laws it's just in there T&Cs so support won't speed up any.

      Do a test here http://speedtest.btwholesale.com
      as speed test.net can be iffy at times
      Sky Fiber 40/10 Connection - DL 39998 - UL 10000

    10. #9
      bellboy's Avatar
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      Re: Download Speed 0.3 from 41mb

      The BT test is showing 2.44 d/l and 8.29 u/l ping 22.25

      Just tested again and my d/l speed is 0.00
      Last edited by bellboy; 11-09-14 at 08:08 PM.

    11. #10
      Isitme's Avatar
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      Re: Download Speed 0.3 from 41mb

      Are you sure you have checked using ethernet? I ask as your stats show zero activity on your LAN connection, which is ethernet.

      Your stats show you should be getting 37/8 with a wired download.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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