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    Confused about Sky fibre need help

    This is a discussion on Confused about Sky fibre need help within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hope someone maybe able to help with this query ; I have a BT landline currently which has its main ...

    1. #1
      Helenb67's Avatar
      Helenb67 is offline Sky User Member
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      Confused about Sky fibre need help

      Hope someone maybe able to help with this query ; I have a BT landline currently which has its main connector in the hallway of my flat, we had an extension cable fitted by a professional telecom company last year , into my living room where my phone , router etc is situated - however our broadband service is terrible, we would like to change to Sky Fibre Unlimited but no one seems to be able to tell me if the extension cable can support Sky Fibre as I believe that the sky fibre router has to connect to the main connector which is just not possible in my flat. can anyone help sorry for bad description but I am a bit of a technophobe Thanks Helenb67

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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Confused about Sky fibre need help

      Extensions are notorious for picking up interference. With ADSL this wasn't too bad, however with ADSL2+ things got worse.

      FTTC is also known as VDSL. This can suffer from interference on extensions even more than before. Since Sky's SFU product is capped at 40mb, if a line could support a faster connection speed then it will be more of a problem, but even a SFU connection can suffer.

      Personally I would suggest that you adopt the following solution:

      Fit a VDSL filtered faceplate to the Master Socket

      Purchase a suitable VDSL Modem cable that is long enough to run from the Master Socket to where you want the router to be located.

      Tack the cable in place tidily but not so as to bend the cable too sharply as this will interfere with the signal.

      VDSL Filtered faceplate:
      GENUINE BT NTE5 vDSL Filtered Faceplate|Openreach&#8482 Branded

      A 5m cable, others pre-made lengths are available, but you can always get one made to measure if you prefer:
      5m RJ45 to RJ11 ADSL/VDSL Patch Lead

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Confused about Sky fibre need help

      It depends on the quality of your extension cable. If the engineer has used good quality twisted pair then it should be possible to convert your extension to the master socket. Some members reported that the engineers were quite happy to do this when fibre was an 'engineer install' product.

      The best way to find out is to take your stats from the normal position of your router, then from the master socket, even if this means temporary moving the router. If you are not sure how to interpret them, post both sets of stats here and we will help. The stats can be taken by wireless, so if you have a laptop there is no need to move your PC.
      How to get your Sky Router statistics
      How to test your ADSL in the Master Test Socket


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.



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