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    Due to activate on the 22nd but no Hub yet !!??

    This is a discussion on Due to activate on the 22nd but no Hub yet !!?? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; We're due to switch from Sky ADSL to Sky fibre on the 22nd April but we don't have our Hub ...

    1. #1
      scobo's Avatar
      scobo is offline Sky User Member
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      Due to activate on the 22nd but no Hub yet !!??

      We're due to switch from Sky ADSL to Sky fibre on the 22nd April but we don't have our Hub yet and we've not even had an email to say it's been sent out. The order tracking page still says "Your equipment will be dispatched shortly".
      Just getting slightly concerned given that it's the easter holiday weekend this weekend so there won't be any post on Monday and probably not Friday either.
      Does anyone know how long it takes to be delivered after Sky send them out ?


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    3. #2
      adamrayner1981's Avatar
      adamrayner1981 is offline Sky User Member
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Hi Scobo, i had fibre installed last Wednesday 9th and the hub was delivered 2 days before it went live on the Monday. and my order status on sky said the same as yours.

    4. #3
      scobo's Avatar
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Cheers for that.
      Seems a bit odd that they leave it so late to send them out and run the risk of it not arriving on time.
      Did you get an email saying they had sent it out ?

    5. #4
      adamrayner1981's Avatar
      adamrayner1981 is offline Sky User Member
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      Re: Due to activate on the 22nd but no Hub yet !!??

      No never got an email, got a text saying it was on its way from Royal mailing stating what day it would be delivered on. They give you a tracking number which if you go to parcel force's website you can see where it is from there.

    6. #5
      scobo's Avatar
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      Re: Due to activate on the 22nd but no Hub yet !!??

      That's good to hear.
      Forgot to ask, when did you get the text ?
      Just trying to gauge how long it takes to be delivered after they send it out.

    7. #6
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Hi just looked at my txt history i got the txt 7 days before activation, to say it had been posted.
      Day later to say my broadband shield has been setup and running.
      Then day before it went live a txt to say make sure your in for the engineer coming around.
      Then on the day a txt to confirm its gone live.
      Hope this helps.

    8. #7
      scobo's Avatar
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Yes, very helpful.
      Thanks again.

    9. #8
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Just got an email to say our hub has been sent out.
      Phew, panic over.

    10. #9
      adamrayner1981's Avatar
      adamrayner1981 is offline Sky User Member
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Good stuff, but your fate is now in the hands on royal mail

    11. #10
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      Re: Due to activate on the 22nd but no Hub yet !!??

      Quote Originally Posted by adamrayner1981 View Post
      Good stuff, but your fate is now in the hands on royal mail

     

     
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