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    Issue with VPN over WiFi

    This is a discussion on Issue with VPN over WiFi within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I know there are plenty of VPN threads but I've not seen the issue we are experiencing as yet - ...

    1. #1
      IanStarr's Avatar
      IanStarr is offline Sky User Member
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      Issue with VPN over WiFi

      I know there are plenty of VPN threads but I've not seen the issue we are experiencing as yet - sorry if it is there.

      So Wifes Laptop worked fine through Wifi and VPN remained connected, no drops/disconnects. Laptop had to be replaced, new Dell, and since this change VPN has been an issue.

      It remains connected if we cable connect to my Router directly, no drops/disconnects. However, if we connect to the internet through Wifi it continually drops. Roughly every 30 mins. I have a business line also connected in the house so we attempted the Wifi connection through this BT connection and it remains constant, no drops/disconnects.

      So it would appear to point to my Sky Hub, not the fibre connection as it works when directly connected, not the Laptop or VPN tool as it works fine when directly connected or connected to a BT connection through Wifi. It could be something on the Laptop but not had chance to play and have limited access anyway due to admin restrictions.

      Thoughts ?


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    3. #2
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      Scubbie is offline Sky User Moderator
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      Re: Issue with VPN over WiFi

      Which BTO Modem do you have?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
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      Re: Issue with VPN over WiFi

      As it is a new laptop I would guess it is using the Dell Wireless Manager. If it is, try changing to the Windows Wireless Manager. That may cure your problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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