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    Sky Hub acting very strange

    This is a discussion on Sky Hub acting very strange within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; If I use chrome and I search via the omni search bar it doesnt work. If I go to certain ...

    1. #1
      heaneyr's Avatar
      heaneyr is offline Sky User Member
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      Sky Hub acting very strange

      If I use chrome and I search via the omni search bar it doesnt work. If I go to certain websites in my bookmarks they work without issue going to the main page but after that images start to fail on the site.

      If I search speedtest via yahoo I get search results back but I can't connect to the website.

      All the websites I can't connect to I can successfully tracert to them. Which is just bizarre. I have reset the router and still same issue present. This issue is present on all my devices that connect to my sky hub.

      I can also still transfer files to my NAS.

      Anyone had similar issues?


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    3. #2
      Scubbie's Avatar
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      Re: Sky Hub acting very strange

      Which firmware do you have on your Sky Hub SR101 please?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      heaneyr's Avatar
      heaneyr is offline Sky User Member
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      Re: Sky Hub acting very strange

      It's on the latest version of firmware for this type of hub.

      Firmware wasn't recently upgraded either so it doesn't look like a firmware issue.

      I will give another example Music News and Reviews, Concert Tickets, Videos, Pictures and Free MP3s - NME.COM

      I can ping it, I can tracert to it and I can complete a successful nslookup to it. Yet I cannot load the page on any browser or any device. On a wireshark trace I can see it timesout. Timeout shouldn't happen as I have a 40Mb download speed.

    5. #4
      Scubbie's Avatar
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      Re: Sky Hub acting very strange

      I am trying to get some information on this topic from Sky at the moment.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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    7. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky Hub acting very strange

      Quote Originally Posted by heaneyr View Post
      ..................................
      I will give another example Music News and Reviews, Concert Tickets, Videos, Pictures and Free MP3s - NME.COM

      I can ping it, I can tracert to it and I can complete a successful nslookup to it. Yet I cannot load the page on any browser or any device. On a wireshark trace I can see it timesout. Timeout shouldn't happen as I have a 40Mb download speed.
      No consolation I know, but it loads just fine for me on 2 PCs and Nexus. Try giving the router a power cycle, ie, switch the power off for a minute then back on again.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #6
      heaneyr's Avatar
      heaneyr is offline Sky User Member
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      Re: Sky Hub acting very strange

      Quote Originally Posted by Isitme View Post
      No consolation I know, but it loads just fine for me on 2 PCs and Nexus. Try giving the router a power cycle, ie, switch the power off for a minute then back on again.
      I have power cycled it probably about 20 times, I have factory reset it. I have had a new router delivered and it's still the same issue. So to me it is has to be something on my line that is causing this issue.

     

     

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