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    • 1 Post By cjp2k

    Sky fibre - no engineer visit required?

    This is a discussion on Sky fibre - no engineer visit required? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I currently subscribe to Sky Broadband Unlimited (up to20Mb, I get 16Mb). I've just called Sky to enquire about an ...

    1. #1
      GaryMo's Avatar
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      Sky fibre - no engineer visit required?

      I currently subscribe to Sky Broadband Unlimited (up to20Mb, I get 16Mb).
      I've just called Sky to enquire about an upgrade to fibre, cost was 20pm with a one off charge of 50 for activation. I asked when the engineer would visit as I have a busy schedule and was told that no engineer visit was required and all the kit would just be posted to me. So I guess it's self install now?
      I was sure people have waited on engineer visits and questioned him on such, he replied that it's now a new hub and no visit is required. They still want the 50 fee though.

      I feel silly doubting him but is this correct?


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      Re: Sky fibre - no engineer visit required?

      Yes, self install is now under way...
      run-IT-direct, For all your networking, ADSL & telecom requirements.

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      Re: Sky fibre - no engineer visit required?

      Thanks. I'm just chewing over the 50 activation fee, that's my stumbling block going forward!

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      Re: Sky fibre - no engineer visit required?

      Yes this is now correct. Mine went online on November 1st and seems fine. You can use the new SR102 router as soon as you get it and mine switched automatically to VDSL.

      I would haggle on the installation. If you've got Sky TV you should be able to get the 50 waived. I managed to get that and 6 months free with the full Sky TV package.

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      Re: Sky fibre - no engineer visit required?

      It's worth haggling on the fee, however the 'self-install' only relates to the fact the engineer does not need to make a home visit. An enginer is still needed to make the necessary connections at the street cabinet.

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      Re: Sky fibre - no engineer visit required?

      Quote Originally Posted by Misguided View Post
      I would haggle on the installation. If you've got Sky TV you should be able to get the 50 waived. I managed to get that and 6 months free with the full Sky TV package.
      Nope, just tried again. No way around the 50 fee. Looks like its standard BB for me for now

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      Re: Sky fibre - no engineer visit required?

      Goto retentions department, they normally will waive it if your saying your not happy, that you wanted sky fibre but were told you had a fee to pay so you contacted another provider and they said they would give you it free.. I've known that to work

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      Re: Sky fibre - no engineer visit required?

      Quote Originally Posted by Crashst3r View Post
      Goto retentions department, they normally will waive it if your saying your not happy, that you wanted sky fibre but were told you had a fee to pay so you contacted another provider and they said they would give you it free.. I've known that to work
      I did this and got no fee, plus 6 months free fibre (need the sports however)

      Just went live today and upgraded from 2.5mbs to 38.9mbs on the download!!
      jrfer likes this.

     

     

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