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    Could any help me?? I

    This is a discussion on Could any help me?? I within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; yeah there were 100s to choose from, most new...

    1. #11
      andynewns's Avatar
      andynewns is offline Sky User Member
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      Re: Could any help me?? I

      yeah there were 100s to choose from, most new


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    3. #12
      Johnelf's Avatar
      Johnelf is offline Sky User Member
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      Re: Could any help me?? I

      Quote Originally Posted by RUNITDIRECT View Post
      I'd be interested to learn how Sky will pay you for the Modem? The modems availablle on eBay are all stolen stock-"engineers" selling stock that isn't theirs to sell. Sadly BT are well aware of this yet don't seem interested in sorting it out
      I think that is a bit harsh!
      I for one have a spare modem asI have upgraded to a Home Hub 5. Sky users who have also upgraded to SR102, will also have spare modems.
      Some modems, I admit have been bought for a cup of tea n biscuits during install. BT have now sorted it out as the HH5 doesnt require a modem and they are sent direct to the customer, so the engineers will no longer have any stock of anything.

      John

    4. #13
      RUNITDIRECT's Avatar
      RUNITDIRECT is offline Sky User Member
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      Re: Could any help me?? I

      You may have a spare modem John but that isn't what we are reffering to. I'm talking about sellers on eBay selling vDSL faceplates(that currently no one other than BTO engineers have access to) & modems by the bucket load, all described as new & in packet. If you think that is harsh try doing business against these guys. We have to pay for our stock & pay tax, VAT etc. These people do NOT.
      steelysteph likes this.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    5. #14
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Could any help me?? I

      Quote Originally Posted by andynewns View Post
      FYI for anyone else that may be getting SR02, i have just spoken to SKY about this router (call back about my issues) and they said everyone is having issues with them, and that they will pay for my modem, and suggested (not officially of course) that i might want to use my own router and directed me to Skyuser to find out how to do it.

      I am guessing this means they are sort of admitting the router is not up to scratch
      We have quitre a few members who also happen to work for Sky. In the call centres they are not allowed to discuss things such as 3rd party routers, but are able to suggest that you look elsewhere for more information (i.e. SkyUser), provided that they are careful about how they do it.

      Quote Originally Posted by RUNITDIRECT View Post
      You may have a spare modem John but that isn't what we are reffering to. I'm talking about sellers on eBay selling vDSL faceplates(that currently no one other than BTO engineers have access to) & modems by the bucket load, all described as new & in packet. If you think that is harsh try doing business against these guys. We have to pay for our stock & pay tax, VAT etc. These people do NOT.
      Should BTO pick up on such a trade, I wonder what action they would take against these engineers? Slap on the wrist or dismissal?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #15
      RUNITDIRECT's Avatar
      RUNITDIRECT is offline Sky User Member
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      Re: Could any help me?? I

      Well we purchased a load (as in over 2000) branded sockets a while ago & had BT Corp investigations on us, we got them from a disti who got them from another disti in London. Not sure what the outcome was but we always buy from well known sources. If an engineer is caught it would be dismissal, trouble is BTO don't seem too interested on shutting them down. There are a few eBay sellers who are obvious, we even informed BT at the time, they are STILL selling kit on eBay! Some even go as far as selling tools etc.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    7. #16
      Scubbie's Avatar
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      Re: Could any help me?? I

      Definitely a case of the bug boys flexing their muscles when they want to, but can't be bothered with checking things in their own house first.

      Hopefully that new faceplate will be on the shelves soon.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    8. #17
      RUNITDIRECT's Avatar
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      Re: Could any help me?? I

      Yep, we did say rather than looking through the window for the source of the problem they needed to look in the mirror! As it stands the number of eBay sellers is increasing & nothing is been done about it.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    9. #18
      Scubbie's Avatar
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      Re: Could any help me?? I

      I see what you mean.

      One I found is selling one for 99p, plus 3.90 postage.

      How can a business compete against that?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    10. #19
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      dragon2611 is offline Sky User Member
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      Re: Could any help me?? I

      Quote Originally Posted by RUNITDIRECT View Post
      I'd be interested to learn how Sky will pay you for the Modem? The modems availablle on eBay are all stolen stock-"engineers" selling stock that isn't theirs to sell. Sadly BT are well aware of this yet don't seem interested in sorting it out
      Not all of them, some will be from people who had FTTC but don't now, as far as I'm aware BT Openreach never ask for them back.

      That's how I got my spare one, someone I knew moved house to somewhere that couldn't get FTTC.

    11. #20
      Scubbie's Avatar
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      Re: Could any help me?? I

      To be fair, since the VDSL faceplate works with ADSL, it would be safe to leave it in situ when you downgrade.

      The only time I might consider keeping the VDSL faceplate would be if I were to move to a new place knowing that Sky, as an example, is able to offer Self-Install and I wouldn't get a VSDL faceplate from BTO or Sky.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     
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