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    Problem with my connection? plz see stats

    This is a discussion on Problem with my connection? plz see stats within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; i having problems with my connection for start i used to get pings in the low 10s. 2 weeks ago ...

    1. #1
      potter13's Avatar
      potter13 is offline Sky User Member
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      Problem with my connection? plz see stats

      i having problems with my connection for start i used to get pings in the low 10s.
      2 weeks ago i noticed my pings had doubled from low 10ms to 25ms - 45 ms.

      i did email sky but never got a reply, then the other day my pings returned to the low 10s.

      after trying to unlock the open reach modem without success but now i think i no what to if i decide to unlock again. anyway after getting re synced to the open reach modem my pings have now doubled again.

      after runing winmtr these are the results

      WinMTR statistics |
      | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
      |------------------------------------------------|------|------|------|------|------|------|
      | SkyRouter.Home - 0 | 556 | 556 | 0 | 0 | 18 | 0 |
      | 97e72002.skybroadband.com - 24 | 273 | 209 | 0 | 40 | 242 | 31 |
      | 02780988.bb.sky.com - 0 | 555 | 555 | 24 | 28 | 45 | 26 |
      | te0-6-0-5.er11.thlon.ov.easynet.net - 0 | 555 | 555 | 24 | 28 | 44 | 27 |
      | ntl-ge2-9.prt0.rbsov.bbc.co.uk - 0 | 555 | 555 | 24 | 26 | 111 | 24 |
      | No response from host - 100 | 102 | 0 | 0 | 0 | 0 | 0 |
      | ae0.er01.cwwtf.bbc.co.uk - 0 | 555 | 555 | 25 | 28 | 77 | 27 |
      | 132.185.255.156 - 0 | 555 | 555 | 25 | 26 | 43 | 26 |
      | bbc.co.uk - 0 | 555 | 555 | 26 | 26 | 37 | 26 |
      |________________________________________________| ______|______|______|______|______|______|[/LEFT][/CENTER][/CENTER]



      something dont see right

      that 2nd hop very high flaky pings ? and why would i get a bad ping to the router when connected by Ethernet tried 2 cables.


      i having lag problems on fifa so trying to find out where my fault is.


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    3. #2
      potter13's Avatar
      potter13 is offline Sky User Member
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      Re: Problem with my connection? plz see stats

      Quote Originally Posted by potter13 View Post
      i having problems with my connection for start i used to get pings in the low 10s.
      2 weeks ago i noticed my pings had doubled from low 10ms to 25ms - 45 ms.

      i did email sky but never got a reply, then the other day my pings returned to the low 10s.

      after trying to unlock the open reach modem without success . anyway after getting re synced to the open reach modem my pings have now doubled again.

      after runing winmtr these are the results

      WinMTR statistics |
      | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
      |------------------------------------------------|------|------|------|------|------|------|
      | SkyRouter.Home - 0 | 556 | 556 | 0 | 0 | 18 | 0 |
      | 97e72002.skybroadband.com - 24 | 273 | 209 | 0 | 40 | 242 | 31 |
      | 02780988.bb.sky.com - 0 | 555 | 555 | 24 | 28 | 45 | 26 |
      | te0-6-0-5.er11.thlon.ov.easynet.net - 0 | 555 | 555 | 24 | 28 | 44 | 27 |
      | ntl-ge2-9.prt0.rbsov.bbc.co.uk - 0 | 555 | 555 | 24 | 26 | 111 | 24 |
      | No response from host - 100 | 102 | 0 | 0 | 0 | 0 | 0 |
      | ae0.er01.cwwtf.bbc.co.uk - 0 | 555 | 555 | 25 | 28 | 77 | 27 |
      | 132.185.255.156 - 0 | 555 | 555 | 25 | 26 | 43 | 26 |
      | bbc.co.uk - 0 | 555 | 555 | 26 | 26 | 37 | 26 |
      |________________________________________________| ______|______|______|______|______|______|[/LEFT][/CENTER][/CENTER]



      something dont see right

      that 2nd hop very high flaky pings ? and why would i get a bad ping to the router when connected by Ethernet tried 2 cables.


      i having lag problems on fifa so trying to find out where my fault is.


      i have now noticed my speeds have dropped and i have unlock themodem to get more stats.

      Attainable rate (kbit/s)

      Downstream 85124
      Upstream 25076


      SNR margin (dB) 16.2 16.3

      Line attenuation (dB) 0 0


      Output power (dBmV) 13.6 1



      Statistics Help

      Path 0 Path 1
      Downstream Upstream Downstream Upstream
      Line rate (kbit/s) 34998 8491 0 0
      CRC errors 0 0 0 0
      FEC errors 0 0 0 0
      HEC errors 0 0 0 0

    4. #3
      Isitme's Avatar
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      Re: Problem with my connection? plz see stats

      Your line is not showing any errors so if you stop messing around with the modem your speed will probably go back up. It could take a while to get back on Fastpath which will lower your ping times.

      Update your forum Profile please.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      potter13's Avatar
      potter13 is offline Sky User Member
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      Re: Problem with my connection? plz see stats

      Quote Originally Posted by Isitme View Post
      Your line is not showing any errors so if you stop messing around with the modem your speed will probably go back up. It could take a while to get back on Fastpath which will lower your ping times.

      Update your forum Profile please.

      thanks for reply and will update profile.

      I know I messed around with modem recently but once I left it and it synced at 40 /10 a couple of days ago I never touched it since then and only noticed my speeds reduced today so wondered why it would drop when it was at 40/10 and I never touched it.

      also my results from winmtr

      97e72002.skybroadband.com - 24 | 273 | 209 | 0 | 40 | 242 | 31 |

      why do I get lots of lost packets from here and also pings never steady even see them hit 3000

     

     

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