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    Self install query

    This is a discussion on Self install query within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; A friend of mine is getting Sky Fibre next week and mentioned to me that they are not getting a ...

    1. #1
      dankargo's Avatar
      dankargo is offline Sky User Member
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      Self install query

      A friend of mine is getting Sky Fibre next week and mentioned to me that they are not getting a home visit by an engineer. I was pretty shocked at this considering when I had Fibre installed last year I was given a date and time that a BTO engineer would arrive.

      Whilst I was fully capable of installing the router and modem myself, the engineer replaced my 15 year old master faceplate with a new one that supported Fibre. I was up and running on 38 mbps speed in about an hour.

      How can this possibly work with a self installation? My friend's master faceplate is also about 15 years old and they currently get ~2 mbps speed on ADSL - Will they really receive similar speeds to mine simply by installing the new router and wires? I always thought the change of faceplate was some what of a vital step into achieving super fast speeds.

      Then I read this article that states "Openreach warned that a self-install option could result in reduced speeds compared to an engineer installation". If this is the case then I can't really say that it is fair on new fibre customers, there will be a lot of people out there doing self installs and only getting a fraction of the speed that they could potentially receive had they had an engineer visit them.

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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Self install query

      I have to agree. Sky are making a rod for their own back by forcing self install on all its customers. Many. like your friend will have old line boxes which are not really suitable for an ADSL connection, never mind a vDSL one. The only protection will be the speed estimate given by Sky, if you don't get very near that, then they will have to do something about it. Probably send out an engineer to replace the old box which should have been done in the first place. I don't see anything in their advertising which reduces the cost of a self install.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.

    4. #3
      speedyrite's Avatar
      speedyrite is offline Sky User Member
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      Re: Self install query

      Sky seems to be the first ISP that is publicly trialling fibre self-install, but the concept of fibre self-install is Openreach's brainchild (not Sky's)!

      Of course it's only a matter of time before the other ISPs join in and then inevitably it will become the standard installation method.

      Don't forget that ADSL required an engineer install "back in the days of yore" circa 2001! The along came self-install and the joy of micro-filters...
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
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