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    Sky seeks more control on fibre services

    This is a discussion on Sky seeks more control on fibre services within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; It's all very well saying it's not Sky's fault as they can do little with the lines, but I'm afraid ...

    1. #11
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      Re: Sky seeks more control on fibre services

      It's all very well saying it's not Sky's fault as they can do little with the lines, but I'm afraid I disagree. They are happy to advertise the product and take our money so the logistics of their problems in giving people what they have paid for is not our concern, sometimes I wish I could get all Dominic Purcell on their asses :P


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    3. #12
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      Re: Sky seeks more control on fibre services

      I totally agree with you in respect that it is very poor. However BTO currently holds all the strings. Providers such as Sky have to pay a huge fee if they want access to the stats.

      In a recent revelation it became apparent that Sky are putting pressure through Ofcom to enable the Fibre cabinets to become more open. This would primarily allow Sky to offer a different range of connection speeds to what BTO are currently offering.

      I would hope too that they will be able to also offer their own DLM (Fibre) software. This should also allow the people in Sky's call centres the ability to reset our Fibre connections when there is a problem and check out the connection stats.

      Obviously this is a little while away for the present time.

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    4. #13
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      Re: Sky seeks more control on fibre services

      Wouldn't it be great if Sky could sell their DLM to BTO?! Sky have made some good improvements to the ADSL DLM. I could be wrong but BTO's fibre version seems a little basic and "dumb" being overly sensitive to a power cut and bringing down connection speeds considerably.

      I think putting pressure on through Ofcom is about the only way to go (and I hope it's not just Sky doing this) as there seems to be poor service from the installation through to the DLM re-training that reflects badly on Sky.

    5. #14
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      Re: Sky seeks more control on fibre services

      Yes and no.

      Whilst the principle of Sky's latest DLM software is finally working wonders with the ADSL connections, it is using technology and knowledge I would expect to find in most other DLM packages now.

      Also it is aimed at the ADSL side. I don't know how different this is to the VDSL side.

      Other items to consider would be to consider the various error rates, signal bandwidth technology and reset times.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #15
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      Re: Sky seeks more control on fibre services

      Sky's DLM is powered by ASSIA - ASSIA Inc. - Broadband Solutions
      Their systems are for any DSL products, that includes FTTC potentially.

     

     
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