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This is a discussion on joke.............. within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; just had my fibre optic installed today and all my worst fears have come true. this morning i had 10 ...
- 01-05-13, 06:46 PM #1
just had my fibre optic installed today and all my worst fears have come true.
this morning i had 10 mb dl and 1.3mb ul on o2
on my NEW fibre line ive got 16mb dl and 0.3 mb ul............thought the upload was low so i rang to ask and im now on hold after just been told my line can only get 0.5 mb ul max.......
apparently i shouldnt of been told that my line can get 20/5 as it cant................even though when i check with bt or plusnet they all say i can get those speeds.
i understand it can be a bit lower than estimated but theres a bit of a difference between 5 mb ul and o.5mb.
so now im on hold trying to cancel.............
to say im fuming is an understatement
- 02-05-13, 08:43 AM #2
Have you managed to speak with someone in the fibre team? If all of the checkers are saying you should have better connection speeds, then there must be an issue somewhere. Couple of things to consider:
1. Are you looking at your connection stats on the router or basing this on a speed test?
2. There also a training period for fibre so it may have started low (although this seems very low)
3. did the BTO engineer do all of the line tests etc. Did he/she say what the line was connecting at?
- 03-05-13, 05:59 PM #3
it was a subcontractor,not openreach but i dont know what he checked.i needed to get back to work.i expected problems but to get only 0.3 mb upload is a joke.
spoken to the fibre team and my line can definatly only hold 0.5mb and i must be mistaken that my line was a rock solid 1.3 mb ul with o2 for over 2 years,must of been a faulty router
although the lady at customer services was nice,she just kept waffling absolute rubbish.
so know im looking at plusnet and another 100 odd quid to spend and no doubt the £122 i paid to sky will be refunded with all kind of deductions.................
this one is defo getting reported to ofcom,ive got 2 recorded conversations,one from the sales lady and one from the fibre team and its like listening to the chuckle brothers.
0.5 mb ul on fibre optic my ****
- 03-05-13, 10:31 PM #4
- 04-05-13, 09:10 AM #5
Check out Ofcoms new rules that started in April, I believe that gives you the right to cancel without penalty.
- 04-05-13, 07:13 PM #6
Spending money and going to PlusNet fibre will be an absolute waste of time and money.
If your line is poor with Sky, it'll be poor with them too, and BT.
- 07-05-13, 01:26 PM #7
- 08-05-13, 05:27 PM #8
i left to go with o2 after they changed the dl limit from unlimited to 10gb,as soon as i got o2 my dl was 9mb and ul was 1.3 mb and stayed rock solid for a couple of years till we moved......
ive also had my line checked and as of yesterday my line was capable of 4.6mb ul but sky still say thats not true..........
its definatly not a waste of money going to plusnet,if i dont get the speeds they quoted(estimates i know)or atleast within 1 or 2 mb of them they will move me back to adsl so its a win win.
sky wouldnt do that for me,they say as im getting 16mb dl on fibre,the upload of 0.480 is acceptable.
so roll on the 20th