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    Moving home: fibre and Sky Talk

    This is a discussion on Moving home: fibre and Sky Talk within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hi, I've just requested to move all my Sky services to my new home, which has a phone socket but ...

    1. #1
      mailliw's Avatar
      mailliw is offline Sky User Member
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      Moving home: fibre and Sky Talk

      Hi,

      I've just requested to move all my Sky services to my new home, which has a phone socket but I've no idea if it's working or not. Rental property so it probably is. It's an old-style BT socket, so, certainly not fibre. Assuming the socket is alive, and the property supports fibre (it's the same exchange as I'm currently on, so, it should), will Sky arrange to have a proper fibre socket installed at the property or do I have to do anything?

      And in other people's experience, when do Sky generally get things moving? I move in on the 26th and told them as such, but my experience of moving services when moving house has never been great.

      Thanks

      Will


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    3. #2
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      Re: Moving home: fibre and Sky Talk

      Someone should be in touch with you either way to let you know what is happening.

      BTO will have to change the telephone socket, for which they will need access to the property, to an NTE5 Master Socket when the Fibre is connected up.

      If you want to check availability, why not use the BT Infinity web page? I do frequently to check areas for fibre.

      Superfast Broadband – Get Fibre Optic Broadband with BT Infinity

      Scroll down to the 'Can I get BT Infinity' and click the link. Next select 'I'm not with BT' and type in the house number, or name or name of the block of flats. After that type in the Post Code on the 2nd line as required.

      Click 'Check now' and it should ask you to confirm the address. Do so and the final page should give you an indication of the Fibre speed if it is available. If Fibre isn't available (i.e. the Green Street box hasn't been upgraded) it will indicate this too.

      If Sky can't supply SFU or SFUP, then they will offer you Sky Broadband Unlimited, provided that you are in an area with Sky's LLU kit.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      mailliw's Avatar
      mailliw is offline Sky User Member
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      Re: Moving home: fibre and Sky Talk

      Quote Originally Posted by Scubbie View Post
      Someone should be in touch with you either way to let you know what is happening.

      [...]

      If Sky can't supply SFU or SFUP, then they will offer you Sky Broadband Unlimited, provided that you are in an area with Sky's LLU kit.
      OK, thanks. Guess I need to speak to Sky and ensure they order Fibre.

      Thanks Scubbie

      Will

     

     

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