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    Very slow download speed on fibre

    This is a discussion on Very slow download speed on fibre within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I have had Sky Fibre Unlimited since July and to start with got a very good download speed of 37 ...

    1. #1
      geoffwba's Avatar
      geoffwba is offline Sky User Member
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      Very slow download speed on fibre

      I have had Sky Fibre Unlimited since July and to start with got a very good download speed of 37 mbps. About 1 month ago I noticed it had dropped to about 17, so phoned Sky and they promised to look into it. I am now getting about 5 mbps and I am not happy. I sent an Email to Sky 2 days ago and await their response. Before I contact them again is there anything I should be looking at to improve the speed ? I have tried changing channels on my router (currently set at 1) but this has no effect. I have a wireless connection between my router (downstairs) and my PC (upstairs) and the signal strength is showing as excellent. My location is Birmingham (Great Barr exchange).


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    3. #2
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      Very slow download speed on fibre

      Have you tried a wired connection to rule out a wifi issue?
      AirPort Extreme + Sky Fibre Guide | Mac OSX Automator for xDSL stats for HG612 & Vigor 130

      Hauwei Cab > VMG1312-B10A > Ubiquiti UniFi | 58301/12298


    4. #3
      geoffwba's Avatar
      geoffwba is offline Sky User Member
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      Re: Very slow download speed on fibre

      A wired connection is not really possible because my BT modem and router are downstairs and my PC is upstairs. I do have spare Solwise plugs but the router is also connected directly to my Sky Box (also downstairs) so I think a direct connection is a non starter.

    5. #4
      Isitme's Avatar
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      Re: Very slow download speed on fibre

      What speed is the router syncing at?

      If you have a friend/relation with a laptop, ask them to check the ethernet speed for you. There is a good chance the download speed is OK and just your wireless is suffering from interference. You might be able to improve this by changing the router channel.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Very slow download speed on fibre

      Not sure what you mean by the Sync Speed. How do I check that? I do have a friend with a laptop but I am not sure what you mean about checking the ethernet speed since the internet is still coming in via the router/modem downstairs? I have tried at least three different router channels but it makes no difference.

    7. #6
      Isitme's Avatar
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      Re: Very slow download speed on fibre

      The sync speed is shown in the router stats.

      Plug a laptop into the router using an ethernet cable, make sure its wireless is switched off. There can be a significant difference between the speed by cable and the speed by wireless. This will show you whether the problem is due to the speed you are connedcting to the internet or the speed of your wireless connection.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      geoffwba's Avatar
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      Re: Very slow download speed on fibre

      My router stats show downstream connection speed 5197 kbps and upstream connection speed 2695 kbps. Is this the sync speed?
      When I connect a laptop using an ethernet cable, can you please advise exactly what I need to look at. Thanks.

    9. #8
      Isitme's Avatar
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      Re: Very slow download speed on fibre

      Quote Originally Posted by geoffwba View Post
      My router stats show downstream connection speed 5197 kbps and upstream connection speed 2695 kbps. Is this the sync speed?
      When I connect a laptop using an ethernet cable, can you please advise exactly what I need to look at. Thanks.
      If that is your sync speed, you have a serious problem. To be sure you are looking at the correct figures have a look at this article for the Sky Hub How To Get Your Sky Hub SR101 Router Statistics and here for the Sagem 2504N Sky User - How to get your Sky Sagem F@ST2504n Router Statistics

      If this is your actual sync speed then you need to get on to Sky as this is far below the acceptable speed for Fibre.

      It does not matter whether the stats a taken by wireless or ethernet.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Very slow download speed on fibre

      Does the phone work at all?

      That almost looks like the sort of thing that might occur if one leg of the pair had become disconnected, it would be easy to tell if that was the case as the phone requires both legs of the pair to be connected to work.

    11. #10
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Very slow download speed on fibre

      Is VDSL the same as ADSL in that respect, ie will it still work on one wire?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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