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    Existing Customer fibre upgrade 50 Activation charge

    This is a discussion on Existing Customer fibre upgrade 50 Activation charge within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Still not budging, I have asked to speak to the manager....

    1. #11
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      Re: Existing Customer fibre upgrade 50 Activation charge

      Still not budging, I have asked to speak to the manager.


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    3. #12
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      Re: Existing Customer fibre upgrade 50 Activation charge

      Hi Pdog,

      Have a look here http://www.skyuser.co.uk/forum/sky-b...re-speeds.html A couple of pages in I realised new customers didn't pay the activation fee. I contacted Sky two or three times by phone (regular customer services) and politely made my point without threatening to leave. I kept plugging away, each time the CS reps were polite and helpful. Eventually an agreement was reached and my TV subscription was reduced to more than cover my 50 fee. I didn't suggest this, they did. But I was happy with that.

      Something else worth noting. Each time I phoned Sky I used my home phone. I use Sky for calls and line rental and after the initial moan from me the system recognised my number and my call was prioritised because I had 'an existing issue' or somesuch. I'm sure this helped.

    4. #13
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      Re: Existing Customer fibre upgrade 50 Activation charge

      good to know, I have only have telephone and BB though. Just on Hold at the mo.

      Apparently manager is going to call me back by the end of the day.
      Last edited by Pdog; 10-10-12 at 11:10 AM.

    5. #14
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      Existing Customer fibre upgrade 50 Activation charge

      Sorry...I'd logged off...didn't see your reply.
      I just went through on 08442414141 and selected the broadband option.


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    6. #15
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      Existing Customer fibre upgrade 50 Activation charge

      Well...that's another Sagem 2504 delivered....


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    7. #16
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      Re: Existing Customer fibre upgrade 50 Activation charge

      Quote Originally Posted by tony5101 View Post
      Well...that's another Sagem 2504 delivered....
      That's disappointing.

    8. #17
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      Re: Existing Customer fibre upgrade 50 Activation charge

      I see Topcashback is offering 80 for fibre upgrades for existing customers

    9. #18
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      Re: Existing Customer fibre upgrade 50 Activation charge

      I phoned cancellations on Monday, to cancel the history channel, and the channel that has all the cooking on it.
      Which was not a problem, I then got talking about fibre, and the 50 activation fee, he said I would not have to pay that, if I ordered it, then I asked about the 30 set up fee, he said I would not have to pay that either.
      So I ordered it and it is going to be installed on the 23rd of this month, just had a text to say the router is on its way.
      Also I told him I was having problems with my Sky H.D. Box I would like another, what could he offer, he put me on hold for couple of minutes, when he come back he said, how about, a new box for 5 to pay now, and then I must take out extra room, on my other H.D. Box which I was using as freeview, and that would cost me 2.50 a month, at that point I said yes please.
      The new viewing card has come today, and the engineer is coming on Friday to install it all.
      I think go through cancelations you might get a better deal.

      - - - Updated - - -

    10. #19
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      Re: Existing Customer fibre upgrade 50 Activation charge

      Going through to cancellations/retentions may get the job done but it doesn't sit well with me.

    11. #20
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      Re: Existing Customer fibre upgrade 50 Activation charge

      It seems it does not matter who you go to. Some of the agents in Sales have 'special' offers to offer and the same goes with Cancellations. If you are not lucky enough to get one of these, you will be out of luck.

      The problem with going through Quidco or something similar is that you must complete it on line. This is almost impossible if you have a Sky line as it will report your line is not compatible, so you are forced to phone and loose the deal. Once again it is stacked against you if you are an existing Sky customer.

      TomD


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