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    sky fibre available but not bt infinity

    This is a discussion on sky fibre available but not bt infinity within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; am just curious i sighed up today for sf been told its available but bt site says that cant get ...

    1. #1
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      sky fibre available but not bt infinity

      am just curious i sighed up today for sf been told its available but bt site says that cant get till December could sky offer me fiber before its been launched by bt i thought sky used bt equipment


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      re: sky fibre available but not bt infinity

      It is kind of different for Sky to be available before BT Retail.

      I would check your My Sky page in around 3 days and check on a regular basis that the order is going through correctly.

      Also check your emails in case you get one which suggests that there is a question on the order.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      re: sky fibre available but not bt infinity

      i thought it strange myself but was assured by the girl in the fibre team that it was available i hope it goes through as canceled my virgin broadband will keep i eye on it thanks for your response

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      re: sky fibre available but not bt infinity

      There is no way Sky can give you fibre before it is installed in your exchange and available from BTI. This would not be the first time they have made a stupid mistake like this. Check what it says here -
      Superfast Broadband – Get Fibre Optic Broadband with BT Infinity

      and here

      BT Fibre Map - see when BT Infinity is coming to your area

      TomD


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      re: sky fibre available but not bt infinity

      it says 31rst December on bt site i said that to the girl on the phoner she said that they dont use bt for there fibre service lol i will keep everyone updated on what happens

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      Re: sky fibre available but not bt infinity

      she said that they dont use bt for there fibre service lo
      Then you can safely assume;

      1) She doesn't know anything about Sky Fibre or how it is delivered to the customer etc
      2) You won't be getting Sky Fibre soon - Sorry to say
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: sky fibre available but not bt infinity

      Quote Originally Posted by NewsreadeR View Post
      Then you can safely assume;

      1) She doesn't know anything about Sky Fibre or how it is delivered to the customer etc
      2) You won't be getting Sky Fibre soon - Sorry to say

      think i better phone virgin & uncancel my broadband lol

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      Re: sky fibre available but not bt infinity

      Quote Originally Posted by fastphil View Post
      think i better phone virgin & uncancel my broadband lol

      Have you checked MySky to see if the order is there?

      Check first before you uncancel.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: sky fibre available but not bt infinity

      If you have cable I would leave the present service up and running till you get Sky actually connected. Only problem is you will not be able to keep your phone number and it will cost you an extra months subscription.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
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      Re: sky fibre available but not bt infinity

      Quote Originally Posted by NewsreadeR View Post
      Have you checked MySky to see if the order is there?

      Check first before you uncancel.
      its showing on my sky that fibre installation for the 22nd of October even got a text earlier regarding the install.

     

     
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