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    Frequent Disconnections Sky Fibre

    This is a discussion on Frequent Disconnections Sky Fibre within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; My openreach modem keeps disconnecting, the DSL light will go off, then blink, then reconnect and stay steady for a ...

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      craig.millfields's Avatar
      craig.millfields is offline Sky User Member
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      Frequent Disconnections Sky Fibre

      My openreach modem keeps disconnecting, the DSL light will go off, then blink, then reconnect and stay steady for a while. I only had fibre installed on tuesday. Here is my Ping monitor as you can see how frequent the disconnections are by the red spikes



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      Scubbie is offline Sky User Moderator
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      Re: Frequent Disconnections Sky Fibre

      Have you tried speaking with someone from Sky?

      There could well be a line fault and they should send someone from BTO out to investigate it.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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