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    Connected today

    This is a discussion on Connected today within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Thanks nudger, I'll try that later......

    1. #11
      Keef's Avatar
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      Re: Connected today

      Thanks nudger,

      I'll try that later...


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    3. #12
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      Re: Connected today

      Have to say that speeds are all over the place was getting nearly 40 now its down to 28 is this just the 10 day testing thing sorting every thing out as won't be very pleased if it stays at 28 when engineer said line could handle up to 110mb.

      mike

    4. #13
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      Re: Connected today

      Mine has been the same.

      I read on the Sky Help Forum that fibre doesn't have a 10 day DLM period and it actually runs all the time, but I don't know if this is true or not.

    5. #14
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      Re: Connected today

      From reading the comments of other SkyUser members, DLM certainly does run 24/7 on the Fibre connections.

      I think that the 10 day period is a hangover from the ADSL script, but I would suggest that it does take a few days for a line to settle down. Sky also can't access the connection stats in the same way as they can on the ADSL products connected to their own kit. I think they can see some reports after the first week has passed, but I am partially guessing here.

      What has been mentioned is that if your line reduces in speed because of a temporary fault, it can take 10 days to return to the correct speed.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
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      Re: Connected today

      I got put on to 40/10 overnight, so I'm happy now.

      Actual speeds are 38/8 which will do nicely for me.

      Cheers,

      Keef.
      andrewjr likes this.

    7. #16
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      Re: Connected today

      Hi

      Still only getting 1.97mb upload and anything between 28 & 32 down i think i should be getting a better download speed as BT guy said line could do 110mb or will this inprove when they sort the upload speed.

      Router is sync at 39992/2000

      mike

    8. #17
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      Re: Connected today

      Quote Originally Posted by mikebh50 View Post
      Hi

      Still only getting 1.97mb upload and anything between 28 & 32 down i think i should be getting a better download speed as BT guy said line could do 110mb or will this inprove when they sort the upload speed.

      Router is sync at 39992/2000

      mike
      Mike,
      I got fibre last friday and had the same problem with the 2000sync. Sent an email using there support page 2 days ago and its already been upped to 10000.

      Hope this helps.

      Mark

    9. #18
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      Re: Connected today

      Hi, i had the same installed last friday, had 39999/2000 router sync, rang sky, took about a week to fix, now sync at 39999/7500

    10. #19
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      Re: Connected today

      just emailed them so will see what happens .

      mike

    11. #20
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      Re: Connected today

      Funnily enough I called them again today as nothing had changed on my profile and after a quick reboot of the modem and router I was on 40/10.
      andrewjr likes this.

     

     
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