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    Sky Fibre Contact Number?

    This is a discussion on Sky Fibre Contact Number? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Can anyone tell me if there is a contact number to call sky to enquire about fibre? Searched high and ...

    1. #1
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      Sky Fibre Contact Number?

      Can anyone tell me if there is a contact number to call sky to enquire about fibre? Searched high and low and can't find one.
      Thanks in advance.


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    3. #2
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      Unfortunately you won't find one in this forum as we have been asked by the staff not to post, which I understand.

      Im sure someone can pm it to you. I don't have it in my inbox an am away from home at the moment.
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      You've got a PM

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      Re: Sky Fibre Contact Number?

      Thanks Have called them.

      So frustrating in that BT have had fibre available for me for over 2 months, they are calling me and sending me letters trying to tempt me over ... yet Sky can't yet offer it to me. Just called the number, spoke to a nice girl called Claire who could give me no more information than I already had. She confirms the exchange is fibre enabled but they can't currently offer me fibre and she couldn't give any sort of timescale for it... ... I really don't want to go to the dark side (BT) but it's getting far too tempting!

    8. #5
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      Re: Sky Fibre Contact Number?

      Sky will need to update their kit to connect it to the BTO FTTC kit in the telephone exchange. They treat such information as "Commercially Sensitive" some do not let it out of the bag. Years back they used to provide regular updates to the SamKnows site which was then able to update their records for Sky's LLU kit.

      It could be that Sky Fibre will be available at the end of the week or you could have to wait a few months.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: Sky Fibre Contact Number?

      My exchange was fibre enable (BT) from March 2nd, Sky only were given access from the 23rd of June. So your looking about 13 weeks after it got enabled by BT

    10. #7
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      Re: Sky Fibre Contact Number?

      It was only 2 weeks ago we were told sky fibre was unavailable, but it suddenly became available last week and now getting it installed at end of this month, so don't give up hope yet!

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      Re: Sky Fibre Contact Number?

      Quote Originally Posted by Crashst3r View Post
      My exchange was fibre enable (BT) from March 2nd, Sky only were given access from the 23rd of June. So your looking about 13 weeks after it got enabled by BT
      It varies a lot because I was able to order Sky Fibre the day after I could order Infinity although it was about a month after the exchange was fibre enabled.

    12. #9
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      Re: Sky Fibre Contact Number?

      Essentially Sky will have to get someone from BTO to either supervise or perform the work. It won't be your usual BTO Engineer if they do the work.

      With all the recent flooding many BTO Engineers got pulled from installing Fibre and I would guess that many of these specialists also got pulled.

      As others have confirmed, the actual period that you would have to wait is highly variable at present.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    13. #10
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      Re: Sky Fibre Contact Number?

      Could someone please PM the number too? I've just found out that we can get FTTC via Digital Region. I need to ask if Sky are going to be connecting me up soon, and what i need to do to change to a DR ISP if not!

     

     
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