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    Steadily declining speed

    This is a discussion on Steadily declining speed within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I had Sky Fibre installed 2 weeks ago. The router synced at 33 down and 1.9 up. I was getting ...

    1. #1
      BritishBeef's Avatar
      BritishBeef is offline Sky User Member
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      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
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      Steadily declining speed

      I had Sky Fibre installed 2 weeks ago. The router synced at 33 down and 1.9 up. I was getting actual download speed of about 31 down which I was happy with:



      This speed was stable at around 31meg down for about 5 days. It then dropped to about 25 meg down. I decided to reboot the router to see if that would help and my sync dropped to the same as my download speed (25 meg down). A few days ago my speed dropped again to around 20 Meg down and yesterday I rebooted the router to see if I had been given the upgrade to 10 Meg upload speed. Now my router has synced at 23 meg down ad my downloads are around this speed:



      On BBC iPlayer speed test I get around 20 meg down.

      Should I contact support or wait and see if it goes back up. Once the sync speed drops, can it go back up? At this rate I will soon have no better speed that when I was on dial up (12meg down).

      Why would my speed be happy and stable at 33 down for the first week and now be this much lower?

      any help appreciated.


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    3. #2
      gordietbh's Avatar
      gordietbh is offline Sky User Member
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      Broadband ISP: Sky Fibre Unlimited Pro
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      Re: Steadily declining speed

      I've also had the same thing.

      When I had pro installed last week it sync'd @ 65000 and my speedtest results were:



      This week my sync speed has dropped to 56244 so I decided i'd give rebooting the modem/router a try and now it's dropped to 52000.

      My speedtests are now 43-46 depending on the server I use.

      Whilst this is hardly a poor speed i'd still like to know where the 13mb in sync speed has gone, if this doesn't improve I see no point remaining on the Pro package.

     

     

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