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    Good speeds but periodic drop outs ...

    This is a discussion on Good speeds but periodic drop outs ... within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; If you seriously think that the issues are related to the router, then could I suggest that you note all ...

    1. #11
      Scubbie's Avatar
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      Re: Good speeds but periodic drop outs ...

      If you seriously think that the issues are related to the router, then could I suggest that you note all the settings you have changed, also save them to a file (use the 'Backup Settings' option) and then press the Reset button for 10 seconds when it is switched on.

      This process will clear the router's memory and should remove any problems that you think the router is causing.

      Once you have confirmed whether or not the router is working fine, then restore your settings. First try restoring the config file that you saved and then test again. If this fails, then reset the router and load them the long way by typing them all in again.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.


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    3. #12
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      Re: Good speeds but periodic drop outs ...

      I've not really changed any settings apart from the mode which you sudgested but I'll try that anyway. I've got a feeling it may be faulty? Just guessing here. Cheers.
      Scubbie likes this.

    4. #13
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      Re: Good speeds but periodic drop outs ...

      This is getting silly. The speed of the connection has had it's **** drop out of it. I'm now getting 4 meg download! At this rate I'm going to cancel. Does FO have the period like ADSL where the line learns your top speed? I've also noticed that speedtest.net is picking London as my closest server, which isn't right as I'm in Manchester. The whole thing is up the wall.

      EDIT* Speeds seems to have settled again, getting 37 ish on speedtest.net when I select the Manchester server and not the London server it thinks I'm close to. Been reading other threads and think that could be the DNS / IP Layer issue others are having? Anyway, I'll let you know if I get a disco again soon.

      Thanks again.
      Last edited by vandal; 19-06-12 at 01:09 AM.

    5. #14
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      Re: Good speeds but periodic drop outs ...

      Can someone explain how Fibre Optic works?

      I know upto the green box in the street (which I can see from my window) it's all Fibre, then from there to my house it's the normal phone line. So any loss should be only from the box to my home? In that case, why is my speed so erratic? Surely once I get a speed it should be at that speed or there abouts for ever? Does the speed fluctuate on the Fibre Line or is all loss from the box?

      I've just done 2 tests within minutes of each other on ping-test.net with the first getting 24 ish and the second 38. That's a massive difference! I know the actual website server that is testing the connection could be up and down so I take it that is also a factor?

      Thanks for explaining

    6. #15
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      Re: Good speeds but periodic drop outs ...

      your correct. FTTC uses fibre optics to the DSLAM cab, then its copper from there (via the PCP cab) to your house. the copper part is any loss/crosstalk occurs.

      try doing a ping test from a command prompt. also install JD's Auto Speed Tester to monitor your connection. the link is in my sig
      AirPort Extreme + Sky Fibre Guide | Mac OSX Automator for xDSL stats for HG612 & Vigor 130

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    7. #16
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      Re: Good speeds but periodic drop outs ...

      @Vandal/Vandinz
      I have just noticed you appear to be using 2 login usernames. Can you please stick to one and indicate which one you would like deleted?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    8. #17
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      Re: Good speeds but periodic drop outs ...

      @andrewjr - Thanks for that.

      @Isitme - Delete the Vandinz one please, I'll stick with this one

    9. #18
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      Re: Good speeds but periodic drop outs ...

      Well so far so good. Since the router reset I've not had any issues at all. Fingers crossed that's cured it. Thanks for all the help

    10. #19
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      Re: Good speeds but periodic drop outs ...

      So did holding the reset button on your router for 10 seconds solve this? I have this exact same problem - when a person downstairs connects to the router, my connection drops and becomes incredibly unstable. I believe it's the router because this did not occur before when I was with BT using their hub. I've tried a lot of different things from changing the security encryption to the channel to no avail.

      When I did the 10 second reset - my router did not lose any settings, it kept them all, does that mean I didn't do it for long enough, should I try again? It's a pain to test because I have to get the other person to use the internet. And when they are it's difficult for me to research the problem because my connection becomes unreliable.

    11. #20
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      Re: Good speeds but periodic drop outs ...

      If you did not remove the personal settings, then you did not do a proper reset. Hold the button in until the Tick light starts flashing.

      If you did not use the router on ADSL before you switched to fibre, this is unlikely to help.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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