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    Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

    This is a discussion on Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; anyone else still having the problem...

    1. #261
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      anyone else still having the problem


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    3. #262
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      I got my sky fibre installed on Friday and seem to be encountering this problem. According to my sky router I am sync at 39992 kbps but when I check my speed on speedtest.net I get around 24Mbps and seems to have stabilised around that mark as on Friday it was fluctuating between 5Mbps - 24Mbps. I am unsure if I should wait for the 10days DLM or should I report this ASAP?

    4. #263
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Starting from Sunday evening I have been getting reduced throughout speeds at peak time that are all over the place, the same problem I had on Sky unlimited. Now its appeared on Fibre unlimited, I had fibre installed last Monday (1 week ago) and its been fine up until now.

      This is what I get when downloading from that mirror website

      Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed-slow2.jpg

      How ever the BT checker Beta gives me this

      Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed-btslow.jpg

      Seems like Sky has a problem at their end.

    5. #264
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Well it seems that my powerline plugs are the cause of me losing out on 10Mb. I basically plugged my laptop directly into my router and got 37Mb on speedtest.net but I am unsure why I am losing 10Mb as the plug that my computer is connected to syncs at 450Mb to the plug that is connected to the router.

    6. #265
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      In my case I am connected directly to the router via Ethernet, the router syncs at 24mbps.

      I have found that when I use multi threaded downloads via downloadthemall download manager in firefox I get the full throughput, what could this mean?

    7. #266
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Not sure what has happened today but.

      http://www.speedtest.net/result/2045058193.png

      Downloading at 37Mbs now!!!

    8. #267
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Doobrey View Post
      Not sure what has happened today but.

      http://www.speedtest.net/result/2045058193.png

      Downloading at 37Mbs now!!!
      All-right for some ) :

    9. #268
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      this topic is only for people who are syncing at full speed, router reports you connecting at full speed but when you do a speed test u onl get 1/2.

      If you having problems with you sync speed create a new topic otherwuise your problem will get overlooked as you will be 1 post in a 1000
      NewsreadeR likes this.

    10. #269
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Alex20 View Post
      In my case I am connected directly to the router via Ethernet, the router syncs at 24mbps.

      I have found that when I use multi threaded downloads via downloadthemall download manager in firefox I get the full throughput, what could this mean?
      It's called Congestion I suffer with it too on my 65Mb connection in the evenings,

    11. #270
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      i had my sky fibre pro installed on the 2/07/12 engineer and modem say 79999/20000 and all i get is anything from 0.7 to 530000 down and 1.8 to 160000 up sky sent another engineer who said its still ok sky the raised a fault and came back today saying BTO have reset my profile but still getting the same speeds and sky just make me feel i am a liar and there test says i am getting 79999 down and they say they know about the forums writing this but dont believe them? i feel like i am knocking my head against a brick wall

     

     
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