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    Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

    This is a discussion on Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; A little birdie tells me, sky have worked out what has been happening with the speeds and are in the ...

    1. #241
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      A little birdie tells me, sky have worked out what has been happening with the speeds and are in the process of resolving it. I have even noticed today I am back in my home town , I did enjoy my virtual trip around the UK lol.
      Scubbie likes this.


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    3. #242
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      so what was causing the problem i bet bt were capping or something or reducing it on purpose because its there competition

    4. #243
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Hi All !

      Just come back today from a weeks holiday. Having been a "half speeder" when i went away i hoped that i may find myself coming back to a "full speed" fibre throughput.

      HOWEVER this is not he case despite a full reboot of both modem and router after now over 14 days of being on all the time {just to see if any changes had occurred in my absence } i still find that although the router still synced at 39992 /2000 as it has ALWAYS done, the through put speeds are still only 20 down unless of course tested through the BT site were as they like most others show a speed of up to about 30 down.

      Has any thing meant to have happened or is going to happen to fix this and has other half speeders noticed any difference to their figures lately??
      Cheers

    5. #244
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      TBH, if this was my connection I would now be emailing everyone at sky. I think you have given them reasonable time to research and resolve the issue and as long as you have done everything you can to make sure its not your equipment, I would email JD at the exec office asking what they are going to do to resolve it. Although fibre is new to Sky it is not new to BTO and it needs to escalated to them until it is resolved. I do not believe for a minute that someone at sky do not know what the issues are.

    6. #245
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Could some of you try this alternative speed test site to see if there is any improvement:

      Andrews & Arnold Ltd - Broadband speed test

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #246
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Scubbie View Post
      Could some of you try this alternative speed test site to see if there is any improvement:

      Andrews & Arnold Ltd - Broadband speed test
      Done !
      Your link from us appears to be about 12.052713Mb/s for IP transfer. ATM/sync rate will be higher for broadband.

    8. #247
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      In comparison with someone who isn't experiencing the 'half speed' issue -

      Your link from us appears to be about 38.831084Mb/s for IP transfer. ATM/sync rate will be higher for broadband.

    9. #248
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      I am beginning to wonder if this problem is contagious and is spreading to ADSL. These are the results of tests I have run in the last few minutes,

      thinkbroadband :: Broadband Speed Test Results

      Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed-st.jpg

      http://www.speedtest.net/result/2032452388.png

      Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed-st2.jpg

      At the moment I am syncing at 8.5Mbps.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    10. #249
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Isitme View Post
      I am beginning to wonder if this problem is contagious and is spreading to ADSL...
      Hmmm... Ok, who broke it then?

      I'm getting results between 12-16.5Mb.

      Your link from us appears to be about 16.265235Mb/s for IP transfer. ATM/sync rate will be higher for broadband.

      [16.265235Mb/s 16265235 468660 4692440 2.134368]

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #250
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      Quote Originally Posted by Isitme View Post
      I am beginning to wonder if this problem is contagious and is spreading to ADSL. These are the results of tests I have run in the last few minutes,
      Or could it be that you don't understand the difference between sync speeds and actual speeds


      Sent from my ST18i
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      With sky since 1997.

     

     
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