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    Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

    This is a discussion on Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme That's 3 so far in the White Rose county with problems. Can you determine which Server ...

    1. #211
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Isitme View Post
      That's 3 so far in the White Rose county with problems. Can you determine which Server you are connected to. Try using IP Tracer to see if they are the same, link below.
      Not home for a few weeks but will check then


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    3. #212
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      I am suffering from exactly the same as everyone else has reported here.

      I have reported it to Sky today and they are sending an OR engineering "usually within 48 hours". If (as I suspect) they can't rectifiy it, then I will cancel my phone, tv and broadband and move to Virgin who say they can provide 100mbs broadband for a similar price.

      Why should we pay full whack when we don't receive full speed?

    4. #213
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Following s1ndrome's comments in the post linked below, could people experiencing this issue check their speeds with different browsers please?

      http://www.skyuser.co.uk/forum/sky-b...tml#post377650

      If you could report back and confirm what you get with different browsers it would be useful.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #214
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Scubbie View Post
      Following s1ndrome's comments in the post linked below, could people experiencing this issue check their speeds with different browsers please?

      http://www.skyuser.co.uk/forum/sky-b...tml#post377650

      If you could report back and confirm what you get with different browsers it would be useful.
      Just done IE9 and Chrome .Both coming in at the same 21 down and 1.8 up .
      From a "half speeder"

    6. #215
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Isitme View Post
      That is the line I am looking at.

      Directly connected to what has been independently rated as the fastest hosting network in the UK
      all that means is that the speedtest server is connected to a network that proberbly has xx gbits of bandwidth (fast network) so will max your line out, where my own hosted speedtest server would only have 2mb of bandwidth (slow network) which wouldn't max your line speed.

      Quote Originally Posted by Isitme View Post
      I would have thought everything passes through the Sky servers, but how else can you explain the difference?
      i'm not sure all data would passthrough an actual servers as the processing power needed would be incredible, you would only need them for dns, auth, smtp, etc, but actual data would only travel through their switches / routers.

      so in regards to a speedtest, the only time you would need the sky server would be for a dns quiery for speedtest.net

      why would they be different? thats probably down to software (flash vs java) and how many connections* each speedtest allow (flash 1 vs Java 4 *estimates) plus your own hardware /os.

      rough example;

      if your network card only allowed 20mb/s for each connection, using a speedtest (speedtest.net) that uses a single connection would only ever see a speedtest of 20mb/s.

      now the other speedtests that allow 4 connections would show upto 80mb/s (4 x 20mb/s) so you see your line speed.

      whats doing the limiting is the big question...

    7. #216
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      For those who are still experiencing the half-speed issue (or, like me, just curious about it), there was an update yesterday afternoon on the Sky Help Forum from a Sky Knowledge Advisor:

      Sky Help Forum - Half speed? - Help & Support from the Official Sky Forum


      "Hi Everyone,

      We continue to investigate on a case by case basis each report of ‘half speeds’. In a lot of cases we have proved that it is the home environment or PC that is causing the issue. We want to ensure we are able to identify customers who may be genuinely affected by an as yet unknown cause of slow throughput so would ask that the following is attempted prior to reporting this issue as it may result in a resolution.
      1. Have you checked your post code on our Help Centre to see if your local exchange is affected by an already known issue? Any issues can affect both ADSL and Fibre connections.
      1. Have you tried removing all other devices in the property that could connect to your router and tested with only one PC/Laptop?
      1. Our online troubleshooting can help resolve this and we would ask that you give these tips a try to see if you notice a difference in speed, this applies to fibre as well as ADSL broadband.
      1. Test the service with an Ethernet cable connection ahead of wireless. Despite the fact wireless connections are more common many things within the home environment can have an effect on wireless throughput speeds. Ethernet connections are normally the only way to ensure a constant high speed connection. Please ensure your wireless device is disabled/turned off if your PC is capable of both during testing.
      1. Have you removed any network ‘enhancing’ devices such as Home plugs as we have also proven these can have a severe impact on the throughput speeds reported by a speed test website. Please ensure you have removed all items if you have multiple devices.
      1. Some customers have successfully upgraded network cards/devices and have as a result seen improved speed test results. This would be done at your own risk as we are unable to support such upgrades to PC equipment if you decide to go down this route.
      1. Additional checks that can also be tried are turning the PC firewall on/off, resetting your browser and clearing browsing history etc, ensure there is not a VPN connection set up and also PC performance optimisation.
      **Please be aware that no speed test is 100% accurate as there are too many variables involved in the results provided and this is a proven fact. These variables whilst providing small discrepancies on an ADSL service can lead to widely varying results on a fibre service**

      We have seen reports requesting an RDSLAM reset to resolve the problem on the forum . This would only work where there has been a technical issue that has resulted in the line profile changing. If all the above checks have been carried out and there are still slow speeds the next step would be to run a service test on your line. If we see a profile change has been made we can report this to Openreach as a fault and request the line to be re-profiled for you.

      The ‘IP Layer ‘ issue we see mentioned relates to the routing via DNS servers on the Sky Network. We are aware of and are actively looking to resolve an issue where some customers may be routing via the incorrect DNS server. This may have an impact on speed test results as there would be extra steps involved during the routing of the speed test leading to a ‘false’ indicator of speed that does not match with either the end user experience or the speed reported by the router.

      Thanks"


      Interesting to note that there is now recognition that resetting the RDSLAM profile can fix a problem in certain situations and that Sky can now see (some?) profile information. There is also a definition of what the previously mentioned "IP Layer" issue is.
      jayhab, Scubbie and Fryingpan77 like this.
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Light at the end of the tunnel for the half speeders at last
      With sky since 1997.

    9. #218
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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Does the fact that all the paragraphs of things to do are numbered 1, say something about Sky Help? Seems they want to blame individuals and not themselves.

      TomD


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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      what page was that posted on??/?

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      re: Sky Admits fault with Sky and BT network resulting in slow connects @ 1/2 speed

      Quote Originally Posted by Damo82 View Post
      what page was that posted on??/?
      Sky Help Forum >Sky Broadband > Sky Fibre Unlimited > Half speed?

      Link to thread (as per in my post):
      Sky Help Forum - Half speed? - Help & Support from the Official Sky Forum

      It was posted at 5:21PM on 15/06/2012 by Robert-B.
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