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    Truly, Truly, Gutted! A no Show for me!

    This is a discussion on Truly, Truly, Gutted! A no Show for me! within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Fibre Installation was supposed to be today, between 8am - 1pm. Just called sky (@13:40) to ask if an engineer ...

    1. #1
      solidstan's Avatar
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      Truly, Truly, Gutted! A no Show for me!

      Fibre Installation was supposed to be today, between 8am - 1pm.
      Just called sky (@13:40) to ask if an engineer will be calling, Im told there is a minor problem with my booking, and they will call me before 10am tomorrow to tell me what that problem is and how we may resolve it.

      Sounds all too odd if ya ask me.




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      Re: Truly, Truly, Gutted! A no Show for me!

      I hope they don't put you back for 2 weeks like they've done for others with a problem booking. To be fair, I think when it goes wrong, It's not dealt with well at all. Sky will say their hand are tied because of BT, and BT will then say, Nowt to do with us, It's a Sky problem. Good luck anyway. Hope it's gets sorted.
      With sky since 1997.

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      Re: Truly, Truly, Gutted! A no Show for me!

      A fair few of these have been reported recently. Hope you get it sorted soon, but as above, I reckon you will have at least a 14 day wait until the next engineer comes around.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Truly, Truly, Gutted! A no Show for me!

      uh-oh, missed installation, same as me....except mine couldn't access my property, because it was wrong address & contact number...14th may, for me to wait again...sucks really...

    6. #5
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      Re: Truly, Truly, Gutted! A no Show for me!

      I think the problem is actually with Sky. When my installation was due on 30th April I got a phone call from the engineer asking if I was the correct person and replied that I was.

      When he came to my property he told me that my address or phone number was not on the notes and he didn't have any idea who he was supposed to connect. It was only when he went further into his system (which he should not have to do) that he found my phone number. He said that of the ones that he has done the details have not been properly passed through by Sky.

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      Re: Truly, Truly, Gutted! A no Show for me!

      Well tbh at the end of the day Sky is just the middle man in this system and all Sky's systems do is take the customers request for service and place an order with BTO on the customers behalf using the BTO portal ordering systems, if BTO is allowing the acceptance of orders without the needed info being passed to the engineer then personally i think that says more about BTO's systems than Sky's.
      andy_mk3 likes this.

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      On a similar note had a BTO visit booked today to investigate my slow Fibre connection. They never showed, no contact to let me know they weren't coming. Sky say they have no idea why, so have re-booked for next week. Let's hope they show up this time.

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      Re: Truly, Truly, Gutted! A no Show for me!

      Quote Originally Posted by Moxey View Post
      Well tbh at the end of the day Sky is just the middle man in this system and all Sky's systems do is take the customers request for service and place an order with BTO on the customers behalf using the BTO portal ordering systems, if BTO is allowing the acceptance of orders without the needed info being passed to the engineer then personally i think that says more about BTO's systems than Sky's.
      Not completly true, if details havn't been insterted into the correct parts of the order system, then the fault could well be SKY's. There have only been a few staff properly trained with the system, and more CS staff are added everyday. Some don't fully understand the order process at SKY so could easily make mistakes.

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      Re: Truly, Truly, Gutted! A no Show for me!

      I actually blame both sky & BTO...allowing the set 14 days of waiting time....I read somewhere there were times with BT, where BT would allow 7 days of waiting for a fibre installation, where did that go? now BT i read somewhere now BT is also 14 days waiting time. WTF?

      IMHO I think BTO are giving 14 days of wating time, to cover their rears/backsides! But then again I might be wrong in my own opinions...or just out of frustrations...

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      Re: Truly, Truly, Gutted! A no Show for me!

      IMHO I think BTO are giving 14 days of wating time, to cover their rears/backsides! But then again I might be wrong in my own opinions...or just out of frustrations...
      Have you not considered that it could be due to the fact they are actually more busier than they were, say 2 months ago?

      They are now doing Fibre installs for more ISPs logic tells you that uses more man power up.

      Much as I hate BT - They ain't doing it to pee people off, they are giving a realistic date in the future when they can actually fit people in, ie because all of the prior 13 days to the 14th are actually full of bookings.

      Whats happened has happened, all avenues have been exhausted, they cannot do your install any earlier. Put it down to one of those things, even though it was so frustrating.
      andrewjr and Moxey like this.
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