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    Truly, Truly, Gutted! A no Show for me!

    This is a discussion on Truly, Truly, Gutted! A no Show for me! within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Never mind it's bad on all sides. Was meant to get New line and Infinity installed yesterday. Phone engineer turned ...

    1. #31
      deafxlistener's Avatar
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      Re: Truly, Truly, Gutted! A no Show for me!

      Never mind it's bad on all sides.

      Was meant to get New line and Infinity installed yesterday. Phone engineer turned up and did the line but no broadband engineer . Anyway an email to complaints and received a text this morning saying Openreach systems went down yesterday. I would be contacted in next few days for rearranged engineer visit. Got a phone call at 13:30 from Openreach asking if i was in around 15:00 as they are coming today. I didn't expect that to happen, but it shows it can be done. I very much doubt that SKY would be able to get them to do it though.

      Also on another positive note for me. Spoke to a guy from SKY back office tech today. Very well informed guy who advised me that there was a problem adding more equpment to my exchange due to a power issue. They had been making improvements to the power supply at the exchange and i should be able to order sky fibre by end of May woohoo. Both lines will be fibre then, and the BT will be used more for streaming whilst sky for downloading (graphics drivers and such) obviously.


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    3. #32
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      Re: Truly, Truly, Gutted! A no Show for me!

      You probably won't be surprised to hear that Sky never phoned back today. Email has been sent to the addy posted by scubbie.

    4. #33
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      Re: Truly, Truly, Gutted! A no Show for me!

      whilst sky for downloading (graphics drivers and such) obviously.
      What! You don't download a new Linux distro every couple of hours?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #34
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      Re: Truly, Truly, Gutted! A no Show for me!

      When Sky phned me the next morning(friday), I was told there was a "V22" error, I asked what that ment and the sky guy said "I have no Idea", lol. He then transfered me to a sky fibre team member, who told me the job was allocated to BTO, but BTO didnt allocated my job to an enginer, and the next update from BTO(because of the bank holiday weekend) would be tuesday, and they could not re-book me until then.

      However, Saturday afternoon, not even a phone call, but a knock on the door
      BTO has arrived 2 DAYS LATE! but the job is a good un.

      SUPERFAST BB HERE WE GO!
      andrewjr, Scubbie, Ipster and 1 others like this.

    6. #35
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      Re: Truly, Truly, Gutted! A no Show for me!

      Managed to skim over an email from sky on Sunday afternoon asking me to call the 08442 number to rearrange the appointment !!! Then got a call on my mobile this afternoon, saying that a member of the fibre team had tried to contact me at lunchtime (they hadn't) and she'd need to speak to them to find out what it was about and then phone me back tomorrow.

      I don't think I'll wait ... I'll phone the fibre team first thing tomorrow.

    7. #36
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      Re: Truly, Truly, Gutted! A no Show for me!

      Got an automated email this morning from Sky advising me of a new installation date, and then 5 minutes later got a call from Jamie @ the Sky Fibre team (who I seem to recall has been mentioned, in a great light, on here previously) called to confirm the date (which was just a 'place in the queue' when the email was sent) was suitable. According to Jamie, my original problem was BT new they couldn't make the original install but didn't inform Sky of that until afterwards (or something like that)

      He confirmed that the date was all setup with BT (in fact it was BT who told Sky of the new date) so I am now back to .... 14 more sleeps

    8. #37
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      Re: Truly, Truly, Gutted! A no Show for me!

      see...knew it would be another 14 days wait for you....5 days for me...hopefully...

    9. #38
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      Re: Truly, Truly, Gutted! A no Show for me!

      Did you ask Jamie if there would be any course for getting compensation from BTO for their inability to keep to the appointment?

      I appreciate that that may be busy or someone may go ill, but as a consumer knowing that they could not keep an appointment and unable to inform anyone until after the event should not be allowed to happen.

      You may also have recourse to make a complaint through Ofcom.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #39
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      Re: Truly, Truly, Gutted! A no Show for me!

      I think I have had about 5 calls this afternoon alone from Sky - all making sure I was aware of the situation. Whether that was in response to the email sent the address you posted scubbie I don't know.

      The email suggested what I considered a suitable level of compensation but so far have not received any reply.

    11. #40
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      Re: Truly, Truly, Gutted! A no Show for me!

      Brilliant.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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