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    Truly, Truly, Gutted! A no Show for me!

    This is a discussion on Truly, Truly, Gutted! A no Show for me! within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Originally Posted by AdamBrunt And there's a shock ... BT claim they never received the order (or the engineer never ...

    1. #21
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      AdamBrunt is offline Sky User Member
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      Re: Truly, Truly, Gutted! A no Show for me!

      Quote Originally Posted by AdamBrunt View Post
      And there's a shock ... BT claim they never received the order (or the engineer never picked it up or something). BT are now going to phone me back but can't guarantee it will be installed today, it might be Tuesday at the earliest
      another shock ... BTO never phoned back either.


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    3. #22
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      Re: Truly, Truly, Gutted! A no Show for me!

      omg yours is worse than mine then...best suggested thing is it to keep nagging sky about it, they will get miffed and try and sort it out..unless you can get contact numbers for local BTO. Remember to notify sky that you have not recieved ANY calls from BTO at all.

    4. #23
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      Re: Truly, Truly, Gutted! A no Show for me!

      Compose a simple, polite, but formally worded, email and send it too the Executive team.

      Explain how upset you are and how disappointed you have been with this error in communication.

      Email: jeremy dot darroch at bskyb dot com

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #24
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      Re: Truly, Truly, Gutted! A no Show for me!

      hey scubbie, what would happen if I had sent a simular letter to the executive team, you know, about my very recent experience with the fibre installation...i wonder what would come of it...

    6. #25
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      Re: Truly, Truly, Gutted! A no Show for me!

      Quote Originally Posted by jdsimp1234 View Post
      hey scubbie, what would happen if I had sent a simular letter to the executive team, you know, about my very recent experience with the fibre installation...i wonder what would come of it...
      Other than someone else becomong aware that you provided the wrong mobile phone number and showing that their systems are unable to correct such errors, I don't think that a lot more will happen in your case.
      Moxey and Hartside like this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #26
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      Re: Truly, Truly, Gutted! A no Show for me!

      i believe that too...14th may speed up plz

    8. #27
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      Re: Truly, Truly, Gutted! A no Show for me!

      Quote Originally Posted by Scubbie View Post
      Compose a simple, polite, but formally worded, email and send it too the Executive team.

      Explain how upset you are and how disappointed you have been with this error in communication.

      Email: jeremy dot darroch at bskyb dot com
      I'll give that a go.

      The thing that really annoys me is that, assuming BTO/Sky don't muck the time up at again, my other half and I would have lost 15 hours of work between us. Not to put too fine a point on it but, that's at least 230 of lost income due to Sky/BTO incompetence.

      No doubt the Sky Fibre team (and BTO team) have now all gone home until Tuesday

    9. #28
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      Re: Truly, Truly, Gutted! A no Show for me!

      Note that is your correspondence with them, or something to that effect.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #29
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      Re: Truly, Truly, Gutted! A no Show for me!

      I think the sky fibre team are open until 9pm every night...except saturdays n sundays...

    11. #30
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      Re: Truly, Truly, Gutted! A no Show for me!

      Phoned Sky up again (not to the Fibre team this time, just one of the general CS people). She could see all the calls on the order today and knew that BTO hadn't phoned back. She was as helpful as she could be and said she would phone BTO as soon as her shift started tomorrow (10am) - though she didn't know for certain whether BTO would be available - and then phone me back.

      When I check the Order Tracking page there no is mention of an engineer being booked for today and I now see three rows; top saying the router has been dispatched, 2nd saying BBU will being disconnected on the 20th April !!??!! and 3rd saying when the order was FBU was made.

     

     
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