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    Truly, Truly, Gutted! A no Show for me!

    This is a discussion on Truly, Truly, Gutted! A no Show for me! within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I doubt its a set time they make people wait its just when the next appointment time is avail, im ...

    1. #11
      Moxey's Avatar
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      Re: Truly, Truly, Gutted! A no Show for me!

      I doubt its a set time they make people wait its just when the next appointment time is avail, im sure this can fluctuate and would depend on how many orders there are in an area at any given time, i imagine the ordering system will have a number of available slots per day for the engineers that work each area and the system can only offer appointments from the next avail slots for that area.
      If a certain area wasent busy and only had slots booked up for the next say 10 days then you would be able to get booked in on the 11th day but since Sky has recently launched i guess most areas are currently very busy so lead times are increasing, im sure over time they will come down again after the initial rush.
      NewsreadeR likes this.


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    3. #12
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      Re: Truly, Truly, Gutted! A no Show for me!

      Well, not a word from the BT Engineer so far (he's got 5 mins of the alloted time slot left) so not looking good. Where's that Sky number ....

    4. #13
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      Re: Truly, Truly, Gutted! A no Show for me!

      check for a installation delayed email...then ring sky...I would! then create holey hell on them, then ask them why engineer did not turn up....BS reason, wrong address, contact number, ya-da ya-da ya-da etc, oh-no another 2 weeks wait for engineer...I hate it when sky do that...cannot swear here..so...sky has no father!

    5. #14
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      Re: Truly, Truly, Gutted! A no Show for me!

      No emails from Sky since the "your router has been dispatched" one.

      Other half is not impressed - she was the one who has waited in since 8am this morning.

    6. #15
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      Re: Truly, Truly, Gutted! A no Show for me!

      @ AdamBrunt - I can see the same dilemma with you, sky will give you another 2 weeks to wait for engineer...even tho the engineer did not turn up at your property...engineer did not turn up to mine either... wrong address, wrong contact number, etc...I tell you its both sky & BTOs fault...

    7. #16
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      Re: Truly, Truly, Gutted! A no Show for me!

      It's pathetic isn't it ?

      Phoned the number on the order tracking page. The lady on the Fibre team said she would call BTO (to find out what's going on) and then phone back.

      Two weeks is a disgrace - bet you don't get a discount for those 2 weeks either. If it's BTO/Sky's fault then it should be re-arranged at the customer's earliest convenience not theirs.

    8. #17
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      Re: Truly, Truly, Gutted! A no Show for me!

      And there's a shock ... BT claim they never received the order (or the engineer never picked it up or something). BT are now going to phone me back but can't guarantee it will be installed today, it might be Tuesday at the earliest

    9. #18
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      Re: Truly, Truly, Gutted! A no Show for me!

      Quote Originally Posted by AdamBrunt View Post
      It's pathetic isn't it ?

      Phoned the number on the order tracking page. The lady on the Fibre team said she would call BTO (to find out what's going on) and then phone back.

      Two weeks is a disgrace - bet you don't get a discount for those 2 weeks either. If it's BTO/Sky's fault then it should be re-arranged at the customer's earliest convenience not theirs.
      damn right it should be at the customer's earliest convenience...it's their fault...IT IS sky/BTOs fault for not picking up the order...

    10. #19
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      Re: Truly, Truly, Gutted! A no Show for me!

      quite a simular experience to me, except, I accidentaly gave them the incorrect mobile number to ring me, now I have told sky to give my house landline number to the engineer instead...see what happens on the 14th may for me...wait for another sky/BTO cockup!

    11. #20
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      Re: Truly, Truly, Gutted! A no Show for me!

      I think it is safe to say, from what has been experienced by a handful of members, is that there is communication in only one direction when placing orders with BTO.

      It appears that there is no order confirmation service, such as you get when ordering through Amazon.

      It also appears that some important information is not being required when orders are placed.

      I mention Amazon as when you place an order with them, you are able to contact the supplier via Amazon in order to alter things if required. Your contact details are passed through their servers and any messages do not contain your actual email address, for example. This means that the supplier must go through Amazon in order to respond and can't put you on a spammer's mailing list.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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