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    FTTC - Sync Speeds vs real world

    This is a discussion on FTTC - Sync Speeds vs real world within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Guys, I am after some views/opinions please. I have had FTTC installed on Friday, and the modem synch's at 39992 ...

    1. #1
      Doobrey's Avatar
      Doobrey is offline Sky User Member
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      FTTC - Sync Speeds vs real world

      Guys,

      I am after some views/opinions please.

      I have had FTTC installed on Friday, and the modem synch's at 39992 for download. The engineer showed me his gadget (ooer) and it said that the line had the possibility of hitting 71Mb download. He also mentioned that I was 0.6 Km from the link at the end of the road - so around 600 metres in his view.

      On the day of connectivity I did a speedtest.net check, and only hit 24Mb - I thought it would be much higher than this. Today I have done another test and have hit 30Mb.

      Reading through the forums I have 2 concerns.

      1. Most people synch'ing at this speed hit the 37Mb+ straight away
      2. Is is true that we need to wait 10 days before we ask Sky to look into this, after 10 days I have heard it will increase its speed?

      I have linked directly to the SKy router, via the black cable to the PC, so no wireless issues or anything involved.

      What should I do please?

      "My Specs are :-

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 5.27.1a4N
      Modem
      Modem Status Connected
      DownStream Connection Speed 39992 kbps
      UpStream Connection Speed 2000 kbps
      Broadband Port
      IP Address x.x.x.x
      Network Type MER
      IP Subnet Mask 255.255.224.0
      Gateway IP Address x.x.x.x
      Domain Name Server x.x.x.x, x.x.x.x
      WAN Port
      Port Detail Port 1
      Wan Port Status Connected
      LAN Port
      MAC Address x.x.x.x.x.x.x.x
      IP Address x.x.x.x.x.x.x
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) HIDDEN
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable

      "

      Thanks,

      Doobs.
      Last edited by Doobrey; 29-04-12 at 09:54 AM. Reason: Added specs from router


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    3. #2
      paulkerdot's Avatar
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      Re: FTTC - Sync Speeds vs real world



      ​BT Infinity 2 51369/14357
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      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

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      Sky Broadband Unlimited 10487/1049

    4. #3
      Scubbie's Avatar
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      Re: FTTC - Sync Speeds vs real world

      In case your PC is responsible or the specific location is wrong or too busy could I recommend that you try the following:
      1. Run the speed tester available on this site - Sky User - Broadband Speed Tester . It may be helpful to run 3 tests just in case
      2. Ensure that you are connected via an Ethernet cable to the Sky Router and reuse the above tester 3 times.
      3. Re-boot in Safe Mode with Networking and reuse the above Speed Tester on the wired connection. Again repeat the test 3 times

      If you could post the best results of each part we can then see what is happening.

      With regards to the 10 day period, this has been mentioned on man occasions. I would guess that it allows things to settle down a little, but also it provides a period of time for useful connection stats to be collected and to be made available.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. The Following User Says Thank You to Scubbie For This Useful Post:

      Doobrey (29-04-12)

    6. #4
      Doobrey's Avatar
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      Re: FTTC - Sync Speeds vs real world

      Thanks guys.

      Ok now going to disconnect everything except my main PC connected to the hub and give this all a try....

      Doobs.

      P.S. My signature has been added to my profile, but is not showing. Am I doing something wrong..!

    7. #5
      reddwarfcrew's Avatar
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      Re: FTTC - Sync Speeds vs real world

      Hmmm, yes you certainly have a picture in your sig in the mod's panel, but no text in your sig. I've tried adding text if "--------------------" but that hasn't kicked it in. Probably need Ged to have a look.

    8. #6
      Mark O's Avatar
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      Re: FTTC - Sync Speeds vs real world

      at the bottom of the page, when you write a reply/ make a thread under misc. options there's a tick box that says show signature. Do you have that ticked?
      If not the you've done the same as what i did and haven't clicked "insert signature image" when you made your sig

      Edit: nevermind, misread the post, thought sig was to be shown in posts not profile lol

      please delete

    9. #7
      Doobrey's Avatar
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      Re: FTTC - Sync Speeds vs real world

      Quote Originally Posted by paulkerdot View Post
      Ok - first test results from the BBC Iplayer...


      Your connection 16547 kbps
      Your available bandwidth is 16547 kbps.
      n/a
      TV - HD 3500
      Uses 21% of your available bandwidth.
      passed
      TV 1500
      Uses 9% of your available bandwidth.
      passed
      TV 800
      Uses 4% of your available bandwidth.
      passed
      TV 500
      Uses 3% of your available bandwidth.
      passed
      Radio 128
      Uses 0% of your available bandwidth.
      passed

    10. #8
      Doobrey's Avatar
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      Re: FTTC - Sync Speeds vs real world

      Quote Originally Posted by Scubbie View Post
      In case your PC is responsible or the specific location is wrong or too busy could I recommend that you try the following:
      1. Run the speed tester available on this site - Sky User - Broadband Speed Tester . It may be helpful to run 3 tests just in case
      2. Ensure that you are connected via an Ethernet cable to the Sky Router and reuse the above tester 3 times.
      3. Re-boot in Safe Mode with Networking and reuse the above Speed Tester on the wired connection. Again repeat the test 3 times

      If you could post the best results of each part we can then see what is happening.

      With regards to the 10 day period, this has been mentioned on man occasions. I would guess that it allows things to settle down a little, but also it provides a period of time for useful connection stats to be collected and to be made available.
      Hi Scubbie,

      Thank you for the advice.. here are the results.

      1. 3 times testing to the Sky User Broadband Speed Checker.
      TEST 1 - Your download speed is 24528Kbps. Your upload speed is 1628Kbps.
      TEST 2 - Your download speed is 23864Kbps. Your upload speed is 1219Kbps.
      TEST 3 - Your download speed is 23560Kbps. Your upload speed is 1610Kbps.

      2. 3 Times testing to the Sky User Broadband Speed Checker - using the black ethernet cable in the first port.
      TEST 1 - Your download speed is 23736Kbps. Your upload speed is 1724Kbps.
      TEST 2 - Your download speed is 23744Kbps. Your upload speed is 1437Kbps.
      TEST 3 - Your download speed is 23776Kbps. Your upload speed is 1698Kbps.

      3. 3 Times testing to the Sky User Broadband Speed Checked - Safe Mode with Networking....
      TEST 1 -Your download speed is 23976Kbps. Your upload speed is 1219Kbps.
      TEST 2 - Your download speed is 24016Kbps. Your upload speed is 1705Kbps.
      TEST 3 -Your download speed is 24000Kbps. Your upload speed is 1694Kbps.

      And just for luck,

      Did a test with speedtest.net whilst on safe mode with networking..

      Test - Same - download 23.93 Mbps. Upload 1.85 Mbps.

      I have disabled wireless on the router, to ensure that this is not interferring with the test. I have unplugged everything from the router, except my single connection to the PC.

      Weirdly - I can still download on usenet at 4.4 Mbps and I tried a download from Steam, and was getting 4Mbps. So I know the line is capable, it just seems that the speed testers are showing the downloads incorrectly.

      Thank you for all the help guys.... I work in IT and this one really has got me flumoxed...

      Doobs.
      Last edited by Doobrey; 29-04-12 at 09:06 PM.

    11. #9
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      Re: FTTC - Sync Speeds vs real world

      Quote Originally Posted by Doobrey View Post
      P.S. My signature has been added to my profile, but is not showing. Am I doing something wrong..!
      Could you try adding it again please?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    12. #10
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      Re: FTTC - Sync Speeds vs real world

      Doobrey, just a thought but try disabling any virus scanners you might have and then redo the test.

     

     
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