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    The Official 'I Can't Get Sky Fibre Yet' thread

    This is a discussion on The Official 'I Can't Get Sky Fibre Yet' thread within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Originally Posted by espio Bit late I know, I registered by interest today, I'm in Basingstoke. Hopefully we see something ...

    1. #101
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      Quote Originally Posted by espio View Post
      Bit late I know, I registered by interest today, I'm in Basingstoke. Hopefully we see something soon =D. We have infinity though...
      Hi espio - Unfortunately I try the checker at least every other day. Nothing yet. I was hanging on Scubbie's earlier post saying that Infinity areas should all be covered by Sky's network by end May. With Basingstoke one of the earlier FTTC locations I would have thought Sky would have got round by now. I now read that Sky are saying by July all Openreach fibre areas can order fibre from Sky. I just hope that its not a re badged BT Infinity rather than Sky's own. If you hear any news from Sky please let me know on this thread. Thanks


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    3. #102
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      I shall, anything faster than my 2.5Mbps (actual receiving speed not synched speed) is better in my eyes haha. I phoned the other day and they suggested that I register interest and a member of Sky should phone within a 10 days, most likely just Sky giving false hope haha.

      Quote Originally Posted by Pazza View Post
      Hi espio - Unfortunately I try the checker at least every other day. Nothing yet. I was hanging on Scubbie's earlier post saying that Infinity areas should all be covered by Sky's network by end May. With Basingstoke one of the earlier FTTC locations I would have thought Sky would have got round by now. I now read that Sky are saying by July all Openreach fibre areas can order fibre from Sky. I just hope that its not a re badged BT Infinity rather than Sky's own. If you hear any news from Sky please let me know on this thread. Thanks

    4. #103
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      I *still* can't get Fibre, although my circumstances are slightly different.

      Openreach site says exchange was enabled in march.
      I can see my fibre cabinet.
      BT infinity site says I can get fibre.
      Sky checker says I can get fibre.

      Order placed 27/4/12 - install date 14/5/12. Openreach engineer didn't show. Numerous calls to Sky since, and ever since the no-show, the 'system' just keeps saying update from openreach expected in a weeks time (each week, a week at a time) - latest date is 8th June.

      Frustratingly, apparently Sky can do nothing, except wait until openreach tell them what to do next!

      On the verge of cancelling it all, and ordering infinity (despite the usage policy) - I have a feeling that I will have no such problem with the order!

    5. #104
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      I would strongly recommend that you start taking your complaint up the food chain.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #105
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      Hi espio

      2.5Mbps, luxury!! Fastest download I get (wired) is 430Kbps. I just hate BT but my patience is wearing very thin.

    7. #106
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      That was a boost from 1Mbps when we had an over excessive telephone extension running across the room. I'm just looking forward to the day when we can get the Fibre connection, absolute bliss haha!

    8. #107
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      We're still waiting in Guildford. BT Wholesale FTTC has been available for 11 months.

    9. #108
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      Quote Originally Posted by Userutho View Post
      We're still waiting in Guildford. BT Wholesale FTTC has been available for 11 months.
      I was about to ask you to see which kit you are on, but unfortunately you aren't on Sky Broadband.

      How have you been checking? Have you been checking on-line or have you telephone Sky?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #109
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      Quote Originally Posted by Scubbie View Post
      How have you been checking? Have you been checking on-line or have you telephone Sky?
      I've been using the online checker. I've used a handful of numbers and addresses, each served by a different cab.

    11. #110
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      Re: The Official 'I Can't Get Sky Fibre Yet' thread

      It may be worth a friendly phone call to Sky. It is unlikely that anyone will give you a date when Sky will upgrade their equipment in the telephone exchange, but you would get a confirmation of whether the on-line checker is correct or not.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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