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    Where is SBUF? Will it come today?

    This is a discussion on Where is SBUF? Will it come today? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; TBH, I think the SBUF launch has been pretty half arsed. Sky normally throw millions behind product launches. Whenever something ...

    1. #11
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      Re: Where is SBUF? Will it come today?

      TBH, I think the SBUF launch has been pretty half arsed.

      Sky normally throw millions behind product launches. Whenever something new arrives, there's usually a huge fanfare and constant ads on the telly for their new products. Take F1, for instance.

      Yet with SBUF, precious little proactive advertising, if any at all. We're at the point of launch and the vast majority of Sky BB customers probably have no idea that Fibre is going to be available.

      A very unusual, out of character approach by Sky.


      "...We're through the looking-glass here people, none of us have ever done anything like this before... except Mike, who as we all know, once stole a Tank and tried to invade Paris!"


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      Re: Where is SBUF? Will it come today?

      Quote Originally Posted by Fryingpan77 View Post
      Thanks mate. So the answer to my question is, Where is sky fibre? WE'RE NOT SURE. Will it come today? NO..... NO IT WON'T
      But it gives you something to look forward to tomorrow! I just hope when tomorrow comes that they are ready!!!!!!

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      Re: Where is SBUF? Will it come today?

      Quote Originally Posted by Ipster View Post
      But it gives you something to look forward to tomorrow! I just hope when tomorrow comes that they are ready!!!!!!
      Very true. Or they could keep putting it back by a day and make every day stressful and exciting at the same time. Just like groundhog day.

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      Re: Where is SBUF? Will it come today?

      I just saw the date had changed to April 13th for online signup so I called Sky and they signed me up there and then. I have an installation date of the 26th April and they also waived the 50 activation fee.

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      Re: Where is SBUF? Will it come today?

      Nice one!

      Were you signed up through Customer Services, or did you go through the Fibre Team.


      "...We're through the looking-glass here people, none of us have ever done anything like this before... except Mike, who as we all know, once stole a Tank and tried to invade Paris!"

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      Re: Where is SBUF? Will it come today?

      I just dialled 08442411653 and followed the prompts for adding new services.
      fazedup likes this.

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      Re: Where is SBUF? Will it come today?

      Quote Originally Posted by Roach View Post
      I just saw the date had changed to April 13th for online signup so I called Sky and they signed me up there and then. I have an installation date of the 26th April and they also waived the 50 activation fee.
      This is the kind of thing I like to read. Just wish it was as simple as this to get fibre for myself. If I ring sky again I think they will just hang up because I'm a right pain when it comes to stuff like this. I don't usually admit defeat but I'm going to wait till tomorrow now. Kevin the sky man did say he would update me with news tomorrow anyway so I don't want to rattle his cage.

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      Re: Where is SBUF? Will it come today?

      Quote Originally Posted by Roach View Post
      I just dialled 08442411653 and followed the prompts for adding new services.
      Good for you.

      Although, that telephone number is now going to get bombarded!!


      "...We're through the looking-glass here people, none of us have ever done anything like this before... except Mike, who as we all know, once stole a Tank and tried to invade Paris!"

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      Re: Where is SBUF? Will it come today?

      Quote Originally Posted by Fryingpan77 View Post
      This is the kind of thing I like to read. Just wish it was as simple as this to get fibre for myself. If I ring sky again I think they will just hang up because I'm a right pain when it comes to stuff like this. I don't usually admit defeat but I'm going to wait till tomorrow now. Kevin the sky man did say he would update me with news tomorrow anyway so I don't want to rattle his cage.
      Its pot luck, not all agents have been trained yet on fibre so I think its a lucky dip when you call lol.

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      Re: Where is SBUF? Will it come today?

      I have also been signed up today. I was having a discussion on Live chat with a gentleman & because I asked if he could check if Fibre was going to be available in my area, he told me I had to call the broadband team. When I called through, I got through to someone who had been fibre trained.

      So after a long call with going throught all the bits, I also have an engineer visit for the morning of the 26th April :-) They reckon I should get full speed as the cabinet is fairly close. Going from my rubbish speed to full speed is going to be fun :-)
      fazedup likes this.

     

     
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