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    First week with Sky Fibre

    This is a discussion on First week with Sky Fibre within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Had Sky fibre for a week now, I have to say I'm a little underwhelmed with it so far. Installation ...

    1. #1
      Dunx's Avatar
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      First week with Sky Fibre

      Had Sky fibre for a week now, I have to say I'm a little underwhelmed with it so far. Installation by the BT engineer went smoothly. Initial sync showed at 39997 down and 2000 up. Testing with speedtest the max I'm getting is around 20Mbps down and 1.8Mbps up. Frequently is much less than that down, up seems pretty consistent at 1.8Mbps. Today the sync has dropped to 32400 down, still 2000 up.

      I've tried downloading large files using a download manager and the most I'm getting is 20Mbps download from multiple sites tested.

      Prior to upgrading I was getting 15Mbps on Sky ADSL. So not much of an increase for me.

      Does this sound normal to you all or should I be reporting slow speeds to Sky?


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    3. #2
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      Re: First week with Sky Fibre

      If it's sync'in at 39997 but you are getting 20Mbps, I suspect you are doing a speedtest wirelessly and perhaps you don't have N class equipment. Are you testing wirelessly? Try testing with a wired connection.

      Scubbie is quite good at explaining N class speeds and how it works, I trust scubbie will post a reply to this soon.

      Standard older wifi equipment has a theoretical speed of 54Mbps but you actually get uptp 25Mbps, hence my suspicion.

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      Nope, using N class wireless. However plugging into the router directly with a cable makes no difference. Still get max 20Mbps down.

    6. #4
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      Quote Originally Posted by Dunx View Post
      Nope, using N class wireless. However plugging into the router directly with a cable makes no difference. Still get max 20Mbps down.
      Do you have the Ethernet cable from the router to the BTO Modem plugged into port 1 of the Sky router. Port 1 is the closest port to the power supply input?

      Also what did the BTO engineer say your max attainable sync that your line can handle was, if he told you that is
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    7. #5
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      Re: First week with Sky Fibre

      Dunx i had same problem rang Sky and they were brilliant they said it was this laptop,got IT geek from work round it it was laptop.Apparently going from 3mbs to 39!! was a bit much for this and all sorts of programmes were opening in the background.......................so i might go and buy an iPad lol

    8. #6
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      Re: First week with Sky Fibre

      Quote Originally Posted by Paul2003 View Post
      Dunx i had same problem rang Sky and they were brilliant they said it was this laptop,got IT geek from work round it it was laptop.Apparently going from 3mbs to 39!! was a bit much for this and all sorts of programmes were opening in the background.......................so i might go and buy an iPad lol
      I have an ipad and it doesnt get full speeds either. It gets up to around 29meg. My newish macs get between 32 and 37 meg wirelessly. I also find that speedtest.net gets overloaded. Try different servers as some are busier than others.

      This is a good one Namesco BroadbandMax ADSL Broadband Bandwidth speedtest | Test your ADSL Broadband connection speed

      Another good one is the bbc iplayer diagnostics tool.

      BBC iPlayer - Check your connection speed


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    9. #7
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      Yes, I'm plugged into the correct port on the Sagem router. The BT guy said the cabinet was syncing at 40Mbps and my line should be syncing at around 37Mbps.

      Don't think it's my hardware at fault because I've tested the speed using my Laptop, Desktop, iPad and iPhone. All give roughly the same results.

    10. #8
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      Re: First week with Sky Fibre

      Quote Originally Posted by Dunx View Post
      Nope, using N class wireless. However plugging into the router directly with a cable makes no difference. Still get max 20Mbps down.
      Try your speedtest using an Ethernet cable to the router not wireless. I've noticed speeds are inconsistent, yet generally lower, over N wifi.

    11. #9
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      Re: First week with Sky Fibre

      Could you run the speedtest available on this forum and post the results?

      With regards to WiFi n, there is a range of different probabilities, but it might be worth checking what the router is working at first with inSSIDer and taking a look at what you computer is reporting the connection to be.

      Take a look at this thread too if you are getting significantly less on the connection than the router is broadcasting at: http://www.skyuser.co.uk/forum/techn...on-speeds.html

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    12. #10
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      Re: First week with Sky Fibre

      Quote Originally Posted by Scubbie View Post
      Could you run the speedtest available on this forum and post the results?

      With regards to WiFi n, there is a range of different probabilities, but it might be worth checking what the router is working at first with inSSIDer and taking a look at what you computer is reporting the connection to be.

      Take a look at this thread too if you are getting significantly less on the connection than the router is broadcasting at: http://www.skyuser.co.uk/forum/techn...on-speeds.html
      I often find that the speed tester on this forum shows slow speeds compared to the bbc for example.


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