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    Virgin throttles broadband for high-speed customers

    This is a discussion on Virgin throttles broadband for high-speed customers within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Not sure what's going on with VM. I did 20GB after 10am never got hit.. come back 2 hours later ...

    1. #61
      williammorris's Avatar
      williammorris Guest
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      Re: Virgin throttles broadband for high-speed customers

      Not sure what's going on with VM.

      I did 20GB after 10am never got hit.. come back 2 hours later

      Namesco BroadbandMax Bandwidth speedtest | Test your ADSL connection speed

      Maybe it's not here yet? or maybe it's been about turned? nothing on the VM forums at all


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    3. #62
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      Re: Virgin throttles broadband for high-speed customers

      Correct me if I am wrong, but if you were to purchase a pint in the pub, would you not be upset if the Pub Landlord turned around and poured it into 20 sherry glasses because you drank it too quickly?

      Personally I believe that both BTW (or BTO) and VM should upgrade their respective networks to handle the traffic before upgrading the speeds.

      If a Landlord did that to anyone, either he would be visiting the local A&E department or his pub would be full of Sherry drinkers.

      As for saying 'you can't download torrents or we'll punish you' that is like saying 'We have Scubbie's Best, but if you drink it, we'll have to pour it in our small port glasses'.

      The Internet is supposed to be open for everyone to browse without restrictions, so long as you aren't doing things such as kiddie porn or terrorism.
      williammorris likes this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #63
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      Re: Virgin throttles broadband for high-speed customers

      Hope it continues and also hope that speedtester stays relatively user free as its a good one


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    5. #64
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      Re: Virgin throttles broadband for high-speed customers

      it's been that way for years. It's on their network so should be okay

      Scubbie I/we the VM user base agree with you and have tried to get VM to drop the speeds and give us stability but they refuse.

      And dropping their prices? Average user was 11.25 a month - say that's over 4 million customers - ouch!

    6. #65
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      Re: Virgin throttles broadband for high-speed customers

      Quote Originally Posted by williammorris View Post
      it's been that way for years. It's on their network so should be okay

      Scubbie I/we the VM user base agree with you and have tried to get VM to drop the speeds and give us stability but they refuse.

      And dropping their prices? Average user was 11.25 a month - say that's over 4 million customers - ouch!
      VM dont like letting customers go. I told them 18months ago that I was going to move my BB (VM National ADSL) to Sky and move my line rental from BT (yuck) to sky as well. They ended up giving me line rental, BB and evening and weekends calls for 15.50p/m (exc VAT) just to keep me. My BB with them before was 15 alone!!!!
      AirPort Extreme + Sky Fibre Guide | Mac OSX Automator for xDSL stats for HG612 & Vigor 130

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    7. #66
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      Re: Virgin throttles broadband for high-speed customers

      Quote Originally Posted by williammorris View Post
      it's been that way for years. It's on their network so should be okay

      Scubbie I/we the VM user base agree with you and have tried to get VM to drop the speeds and give us stability but they refuse...
      In that case, send a polite message to Richard and let him know why you are cancelling and that you consider that his product is incapable of doing what it says on the tin.

      If everyone left, then they would have to look at their business strategy.

      When I left BT I made sure that someone in Head Office knew why I left. I was polite to them and explained that I have no issues with them farming out the calls to India. I do have issues with people not knowing what they are doing, being rude and hanging up the phone. BT messed me about too much, so I moved to Sky and haven't had the same problems ever again.

      I have worked abroad and I do understand the difference between cultures. I also understand that no one should ever hang up the phone on a customer, ever.

      As for BT and VM increasing their connection speeds, only to throttle their customers connections if they use it, I am sorry, but this is just so wrong.
      andrewjr likes this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #67
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      Re: Virgin throttles broadband for high-speed customers

      In that case, send a polite message to Richard and let him know why you are cancelling and that you consider that his product is incapable of doing what it says on the tin.
      Richard wouldn't care I bet. If it ain't a space vehicle, he ain't bothered. (or is that Catherine Tate)
      andrewjr likes this.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    9. #68
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      Re: Virgin throttles broadband for high-speed customers

      Agreed Scubbie, Well I am thinking of my options. Not sure what's going on with it. I have having to take some severe actions financially so I guess I could be shot of them soon enough if I wanted to be.

      Ged,

      Your right, he's just the name they use... I've got more chance of Bolt caring!

    10. #69
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      Re: Virgin throttles broadband for high-speed customers

      We've frequently recommend that anyone on Sky Broadband Connect consider moving because of how bad the product is. I feel no remorse is doing the same for other products if their customers are being treated poorly.

      Orange lost a huge amount of clients on their broadband last year when they started dumping their LLU equipment. Times might be hard, but it is no excuse for bad service.

      As a company Virgin Media made 48 million in profit last year ( BBC News - Virgin Media reports 48m profit in fourth quarter ). Perhaps they should invest more money in their network?

      As for Sky Broadband connect, there are some mumblings that this is being improved in light of Anytime+. Apparently the way that people are throttled is finally being revised in some cases. Personally I think that BTW should sort their capacity issues ASAP and then Sky Broadband Connect and all the other BTW based products could be improved.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #70
      williammorris's Avatar
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      Re: Virgin throttles broadband for high-speed customers

      Theres a guy on TBB in the VM bit wanting to come from Sky to VM. oh boy talk about frying pan and fire!

      48 Million? Yes that's alot of profit. The 110 they are putting in to upgrades seems high too but welcomed.

     

     
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