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    Sky Talk

    This is a discussion on Sky Talk within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; With all contracts you need to look at the small print to see which offers the best service for your ...

    1. #11
      Scubbie's Avatar
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      Re: Sky Talk

      With all contracts you need to look at the small print to see which offers the best service for your specific needs.

      Since Sky doesn't offer free calls to 0845 numbers, for example, that will be a bug bear for many people.

      However, if you were someone who calls America or Canada on a regular basis, then the fact that Sky offers frees calls to these places would be seen as a major benefit.

      It really is horses for courses. some you win, some you lose.

      BT allows you to use the text service, available on some DECT phones. Sky's SVBN doesn't support this.

      I have always found Sky's customer services to be friendly, even if they get their facts wrong occasionally. As for BT's customer services, the least said the better.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.


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    3. #12
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      Re: Sky Talk

      Quote Originally Posted by Scubbie View Post
      With all contracts you need to look at the small print to see which offers the best service for your specific needs.

      Since Sky doesn't offer free calls to 0845 numbers, for example, that will be a bug bear for many people.

      However, if you were someone who calls America or Canada on a regular basis, then the fact that Sky offers frees calls to these places would be seen as a major benefit.

      It really is horses for courses. some you win, some you lose.

      BT allows you to use the text service, available on some DECT phones. Sky's SVBN doesn't support this.

      I have always found Sky's customer services to be friendly, even if they get their facts wrong occasionally. As for BT's customer services, the least said the better.

      Sky do let you speak to advisors and they are very chatty, BT put you into their telephone assault course, a very interactive IVR system that normally cuts you off at the end...

    4. #13
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      Re: Sky Talk

      Phoning BT = high blood pressure. It has to be the most frustrating thing.


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    5. #14
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      Re: Sky Talk

      lmao - I did say 'the least said the better'

      I've posted previously about the agro I've had with BT India. Hanging up the phone, refusing to pass me to their supervisor, manager insulting me as a customer/human-being and an inability to correctly deal with the issue were common place when I was dealing with them.

      Since I've been with Sky for more than two years now, I haven't had the issues repeated, although one salesperson on the phone didn't actually listen to what I was trying to say when I was signing up. This resulted in a complaint which was dealt with promptly after being passed to 4 other people.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #15
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      Re: Sky Talk

      Thanks all for the info and input ! Looks like I might be "reluctantly" moving my phone line over to sky after all. Reading all the info re Sky Talk looks like I can transfer my existing BT phone number over to a new sky Talk one which I would defo want to do, HOWEVER just in case I went back to BT one day can anybody tell me if it is possible to transfer it back over to BT again and has anybody had any instances were a "promised" number transfer has not gone to plan ???? A friend of mine in Leeds was told that he could keep his BT number BUT when the transfer was done it was "lost" never to be found again and he ended up with a totally new number which was not what he was promised or wanted.

    7. #16
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      Re: Sky Talk

      Keeping your number when you move away from any LLU provider can be 'fun' at times.

      There are many stories across the Internet on various forums with both sides of the story reported.

      Technically if you advise both Sky and whom you are moving to that you wish to keep the number, then you should be allowed to do so. This is in accordance with Ofcom's regulations.

      However this is a topic that does change as new systems are introduced and Ofcom change their regulations.

    8. #17
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      Re: Sky Talk

      i had my phone line with VM (their national service) before i moved to Sky SVBN and I kept my number, all went smoothly
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    9. #18
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      Re: Sky Talk

      You are far better off having your line with Sky anyway. The only reason not to is if you want to change your number or change ISP's in the future.

      That's unlikely as Sky is hard to beat.

     

     
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