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    WNDR4500 and Openreach modem

    This is a discussion on WNDR4500 and Openreach modem within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I am trying to replace the sky Sagemcom router with my own WNDR4500 which has a WAN input. I've tried ...

    1. #1
      joew's Avatar
      joew is offline Sky User Member
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      WNDR4500 and Openreach modem

      I am trying to replace the sky Sagemcom router with my own WNDR4500 which has a WAN input.

      I've tried without username and password, with the old one for ADSL and the new one generated fromt he Sagemcom mac address etc with no joy.

      I am able to change the routers WAN mac address if that is used for authentication.

      Can anyone point me in the right direction?


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    3. #2
      Moxey's Avatar
      Moxey is offline Sky User Member
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      Re: WNDR4500 and Openreach modem

      dont think anyone has had any success so far with replacing the sky router but you could try substituting the 4500's WAN mac with the sky routers LAN mac seeing as the sky router uses lan port 1 to connect to the modem and uses MER for the authentication.

    4. #3
      joew's Avatar
      joew is offline Sky User Member
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      Re: WNDR4500 and Openreach modem

      Quote Originally Posted by Moxey View Post
      dont think anyone has had any success so far with replacing the sky router but you could try substituting the 4500's WAN mac with the sky routers LAN mac seeing as the sky router uses lan port 1 to connect to the modem and uses MER for the authentication.
      I have tried replacing the Wan MAC address, both manually and via the Netgear Genie startup script and it appears to still fail to authenticate. There was a thread for a different router which mentioned using login details with PPoE

      Should I be using some log in information?

    5. #4
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      Re: WNDR4500 and Openreach modem

      Quote Originally Posted by joewalch View Post
      I have tried replacing the Wan MAC address, both manually and via the Netgear Genie startup script and it appears to still fail to authenticate. There was a thread for a different router which mentioned using login details with PPoE

      Should I be using some log in information?
      Joe you may want to send a PM to Scubbie see if she can help..

    6. #5
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      Re: WNDR4500 and Openreach modem

      Received and answered.

      For now it seems that connecting any Cable router through the Sky Sagem is the best option though.

      However, should someone come up with some better news, I trust it will be posted in due course.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      joew's Avatar
      joew is offline Sky User Member
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      Re: WNDR4500 and Openreach modem

      Got it all working using the Sky router.

      The router did an automatic scan and decided the IP was static. Using the Sagem WAN IP address, Subnet mask and gateway address the WNDR light turnd green from amber but only when I ensure the subnet matched eg:

      IP Address XX.X.7.XX
      Network Type MER
      IP Subnet Mask 255.255.224.0
      Gateway IP Address XX.X.0.1

      was changed to

      IP Address XX.X.7.XX
      Network Type MER
      IP Subnet Mask 255.255.224.0
      Gateway IP Address XX.X.7.1

      Still no internet connection though, even using Google DNS settings.

      If anyone has any bright ideas I think I might be nearly there.

    8. #7
      Ipster's Avatar
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      Re: WNDR4500 and Openreach modem

      Quote Originally Posted by joewalch View Post
      Got it all working using the Sky router.

      The router did an automatic scan and decided the IP was static. Using the Sagem WAN IP address, Subnet mask and gateway address the WNDR light turnd green from amber but only when I ensure the subnet matched eg:

      IP Address XX.X.7.XX
      Network Type MER
      IP Subnet Mask 255.255.224.0
      Gateway IP Address XX.X.0.1

      was changed to

      IP Address XX.X.7.XX
      Network Type MER
      IP Subnet Mask 255.255.224.0
      Gateway IP Address XX.X.7.1

      Still no internet connection though, even using Google DNS settings.

      If anyone has any bright ideas I think I might be nearly there.
      Although on this forum we have seen lots of lucky people get on the fibre trial the numbers of users is still small. I am hoping as the numbers increase so will the amount of people willing to find a way around the sky router. For most the sky router will work just fine for the advanced and the geeks we always want more and I am hoping it wont take long before either someone finds a workaround or sky allow users to either use their own router or offer a higher spec router.

    9. #8
      joew's Avatar
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      Re: WNDR4500 and Openreach modem

      I forgot I was a trialist today when speaking the the engineer. They are bracing themselves for a huge uptake following the launch. I'm wondering if there is another forum which may be worth posting this to? I wonder if they had the same issues with BT Fibre?

    10. #9
      Ipster's Avatar
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      Re: WNDR4500 and Openreach modem

      Quote Originally Posted by joewalch View Post
      I forgot I was a trialist today when speaking the the engineer. They are bracing themselves for a huge uptake following the launch. I'm wondering if there is another forum which may be worth posting this to? I wonder if they had the same issues with BT Fibre?
      LOL. I think both BT and Sky will be surprised by the uptake when SBFU launches. I just hope that BTO keep on top of the FTTC roll out so all those in a Sky LLU & Fibre area can get the service. BT Infinity allows you to use an alternative router, Sky only want to use their equipment to offer a better level of support.

    11. #10
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      Re: WNDR4500 and Openreach modem

      Quote Originally Posted by Ipster View Post
      ...Sky only want to use their equipment to offer a better level of support.
      What qualifies as a 'better level of support'?

      We often read posts on here where someone is having problems setting up port forwarding. Sky refuses to answer such questions.

      If you change the IP Address range, and let the person on Sky's support know, they have a fit and insist that it won't work because of that. I am sure that they would hate it is you changed the WiFi password and SSID too.

      Other simple issues are dealt with in the same mannerism.

      I no longer believe that Sky 'support' their routers beyond whether or not they work and connect to their servers.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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