Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 6 123 ... LastLast
    Results 1 to 10 of 53
    Like Tree13Likes

    How long before install does it take for the Sagem router arrive?

    This is a discussion on How long before install does it take for the Sagem router arrive? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; My install is scheduled for Thursday the 29th, which I cannot wait for as currently the max I'm capable of ...

    1. #1
      Hartside's Avatar
      Hartside is offline Sky User Member
      Exchange: Cramlington
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Mar 2012
      Posts
      43
      Thanks
      8
      Thanked 2 Times in 2 Posts

      How long before install does it take for the Sagem router arrive?

      My install is scheduled for Thursday the 29th, which I cannot wait for as currently the max I'm capable of getting is a connection speed of 2048/604

      As per the title, when do Sky send out the new Sagem router as I kind of expected it early this week? Maybe I'm being a bit too impatient!


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: How long before install does it take for the Sagem router arrive?

      Have you checked MySky to see if it has been despatched yet?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
      sparky678911's Avatar
      sparky678911 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Netgear R6300
      Sky TV: SkyHD box
      Join Date
      Mar 2012
      Posts
      65
      Thanks
      0
      Thanked 2 Times in 2 Posts

      Re: How long before install does it take for the Sagem router arrive?

      i got mine about 2 to 3 days before they come to setup fibre

    5. #4
      Hartside's Avatar
      Hartside is offline Sky User Member
      Exchange: Cramlington
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Mar 2012
      Posts
      43
      Thanks
      8
      Thanked 2 Times in 2 Posts

      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by NewsreadeR View Post
      Have you checked MySky to see if it has been despatched yet?
      Yes, checked late this afternoon and although the order is being tracked, no modem despatch is showing on there yet. I'll keep my eye on the page daily now, but interesting to note sparky678911 comments.

    6. #5
      Paul2003's Avatar
      Paul2003 is offline Sky User Member
      Exchange: Leamington Spa
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      May 2010
      Posts
      452
      Thanks
      70
      Thanked 19 Times in 15 Posts

      Re: How long before install does it take for the Sagem router arrive?

      I rang Sky Fibre team today as my install is next tuesday and checked My Sky and my router has been dispatched and was told router will be here by friday.I asked why i wasnt emailed with tracking number like other members have been and was told the trial was now over and the email was just to make sure everything ran smoothly.Staff were brilliant over phone yet again.

    7. The Following User Says Thank You to Paul2003 For This Useful Post:

      Hartside (21-03-12)

    8. #6
      dpb's Avatar
      dpb
      dpb is offline Sky User Member
      Exchange: swadlincote
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Jan 2008
      Location
      Swadlincote
      Posts
      24
      Thanks
      0
      Thanked 2 Times in 2 Posts

      Re: How long before install does it take for the Sagem router arrive?

      hi, my router came on a friday for install the following tuesday.
      Paul2003 likes this.

    9. The Following User Says Thank You to dpb For This Useful Post:

      Paul2003 (22-03-12)

    10. #7
      fazedup's Avatar
      fazedup is offline Sky User Member
      Exchange: Chippenham
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Jul 2010
      Location
      Wiltshire
      Posts
      332
      Thanks
      20
      Thanked 24 Times in 23 Posts

      Re: How long before install does it take for the Sagem router arrive?

      Router arrived on a friday, install the following friday, IIRC.

      Text message in the morning from Royal Mail to say router was out for delivery, another text at noon to say 'Sorry, unable to deliver as you were out, take the card and collect from the depot'!

      Very efficient system.
      Paul2003 likes this.


      "...We're through the looking-glass here people, none of us have ever done anything like this before... except Mike, who as we all know, once stole a Tank and tried to invade Paris!"

    11. #8
      andrewjr's Avatar
      andrewjr is offline Sky User Member
      Exchange: NDSIT
      Broadband ISP: NOWTV Super Fibre
      Router: Ubiquiti Unifi
      Sky TV: Sky Q 2TB
      Join Date
      Sep 2006
      Posts
      1,250
      Thanks
      28
      Thanked 144 Times in 110 Posts

      Re: How long before install does it take for the Sagem router arrive?

      router turned up monday and my install date was a friday
      AirPort Extreme + Sky Fibre Guide | Mac OSX Automator for xDSL stats for HG612 & Vigor 130

      Hauwei Cab > VMG1312-B10A > RT-86U Merlin | 58301/12298


    12. #9
      Paul2003's Avatar
      Paul2003 is offline Sky User Member
      Exchange: Leamington Spa
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      May 2010
      Posts
      452
      Thanks
      70
      Thanked 19 Times in 15 Posts

      Re: How long before install does it take for the Sagem router arrive?

      Had SUFB team on phone twice in the past hour as the tracking number for my router has gone of there system which means its been "delivered"/if it doesnt arrive here tomorrow its probably been stolen within Royal Mail system.Sky are ringing me again tomorrow as they are investigating as my install is Tuesday.Can the engineer still install everything and check it works without router?? As Sky said they will cancel my install and i would have to wait another three weeks for engineer!!! You can guess what i said to that!!! can use iPhone for internet until routers sorted if it doesnt turn up
      Last edited by Paul2003; 22-03-12 at 06:09 PM.

    13. #10
      crakatoah's Avatar
      crakatoah is offline Sky User Member
      Exchange: farnborough
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Apr 2007
      Location
      Ash Vale
      Posts
      16
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Paul2003 View Post
      Had SUFB team on phone twice in the past hour as the tracking number for my router has gone of there system which means its been "delivered"/if it doesnt arrive here tomorrow its probably been stolen within Royal Mail system.Sky are ringing me again tomorrow as they are investigating as my install is Tuesday.Can the engineer still install everything and check it works without router?? As Sky said they will cancel my install and i would have to wait another three weeks for engineer!!! You can guess what i said to that!!! can use iPhone for internet until routers sorted if it doesnt turn up
      No you do not need the Sky router before the engineer comes
      The BTO engineer fitted the faceplate and then tested the connection with his own meter, he then left me to connect the Sky router and all my other bit and pieces.
      Paul2003 likes this.

    14. The Following User Says Thank You to crakatoah For This Useful Post:

      Paul2003 (22-03-12)

     

     
    Page 1 of 6 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION