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    How long before install does it take for the Sagem router arrive?

    This is a discussion on How long before install does it take for the Sagem router arrive? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Originally Posted by Paul2003 Still not happy if it hasnt improved by morning im on phone to Sky just did ...

    1. #41
      paulkerdot's Avatar
      paulkerdot is offline Sky User Member
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Paul2003 View Post
      Still not happy if it hasnt improved by morning im on phone to Sky just did speed test wired aswell
      Did you use the link I provided and is the connection from the open reach modem connected to port 1 of the router (nearest power lead)


      ​BT Infinity 2 51369/14357
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    3. #42
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      Re: How long before install does it take for the Sagem router arrive?

      If you didn't have it connected to that port and have now changed it over you need to do a factory reset of the router i.e. hold the reset button in for up to 30 seconds.


      ​BT Infinity 2 51369/14357
      Sky Fibre Unlimited 39999/10000
      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

      Sky Fibre Unlimited 39999/1999
      Sky Broadband Unlimited 10487/1049

    4. #43
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      Paul2003 is offline Sky User Member
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      Re: How long before install does it take for the Sagem router arrive?

      Yep used your link everything connected properly and getting 20mbs,

    5. #44
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      Re: How long before install does it take for the Sagem router arrive?

      What were you told by sky you would get?


      ​BT Infinity 2 51369/14357
      Sky Fibre Unlimited 39999/10000
      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

      Sky Fibre Unlimited 39999/1999
      Sky Broadband Unlimited 10487/1049

    6. #45
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by paulkerdot View Post
      What were you told by sky you would get?
      40 and when engineer checked yesterday during install he said id get 39

    7. #46
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      Re: How long before install does it take for the Sagem router arrive?

      Have a look and see what the router is synced at.

      Type in 192.168.0.1

      user admin
      pass sky


      ​BT Infinity 2 51369/14357
      Sky Fibre Unlimited 39999/10000
      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

      Sky Fibre Unlimited 39999/1999
      Sky Broadband Unlimited 10487/1049

    8. #47
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      Re: How long before install does it take for the Sagem router arrive?

      The other reason I had slow speeds was that I had sub standard wiring to an extension which had a telephone plugged in. If you have a telephone plugged into the extension either remove it or put an adsl filter in the extension. You shouldn't need the adsl filter if the wiring has been done properly but it made all the difference for me until open reach came out again a fixed it.


      ​BT Infinity 2 51369/14357
      Sky Fibre Unlimited 39999/10000
      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

      Sky Fibre Unlimited 39999/1999
      Sky Broadband Unlimited 10487/1049

    9. #48
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      Re: How long before install does it take for the Sagem router arrive?

      Completely removed phone still the same,on phone to Sky in morning if its still the same.

    10. #49
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Paul2003 View Post
      Completely removed phone still the same,on phone to Sky in morning if its still the same.
      If the router is syncing at 39999 then it's something in the house. Give sky a call anyway tomorrow. Good luck. It's very frustrating I know.


      ​BT Infinity 2 51369/14357
      Sky Fibre Unlimited 39999/10000
      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

      Sky Fibre Unlimited 39999/1999
      Sky Broadband Unlimited 10487/1049

    11. #50
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      Re: How long before install does it take for the Sagem router arrive?

      Openreach guy came this afternoon and quite happily moved my master socket from the hall into our spare bedroom/study. He talked me through the complete job, and was happy to use my cat5e cable to make the connection on. Line tests were excellent according to him and he reckoned I would get 40/2 no problem whatsoever. Modem has me connected at 39997kbps/1999kbps up. Speedtest currently showing 37.03Mbps/1.69Mbps - woohooo!
      jayhab likes this.

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      Scubbie (29-03-12)

     

     
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