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    How long before install does it take for the Sagem router arrive?

    This is a discussion on How long before install does it take for the Sagem router arrive? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I got a text from Royal Mail at 7:07am this morning to say a package on behalf of Sky would ...

    1. #21
      Hartside's Avatar
      Hartside is offline Sky User Member
      Exchange: Cramlington
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      Re: How long before install does it take for the Sagem router arrive?

      I got a text from Royal Mail at 7:07am this morning to say a package on behalf of Sky would be delivered today. Postie arrived at 8:40am with a package for me, which was my shiny new modem. I got another text at 8:42am from Royal Mail to say the package had been delivered! Roll on Thursday!


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    3. #22
      Paul2003's Avatar
      Paul2003 is offline Sky User Member
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      Re: How long before install does it take for the Sagem router arrive?

      Still no router even though another one dispatched on friday morning,Sky Fibre Optic Department rang again today....................install tomorrow still going ahead.I can wait for router

    4. #23
      Hartside's Avatar
      Hartside is offline Sky User Member
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Paul2003 View Post
      Still no router even though another one dispatched on friday morning,Sky Fibre Optic Department rang again today....................install tomorrow still going ahead.I can wait for router
      With any luck it should land tomorrow for you, just in time to be connected to your new installation

    5. #24
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      bobbyrabbit is offline Sky User Member
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      Re: How long before install does it take for the Sagem router arrive?

      I received my router today for install on Friday.

      I was told by the the support team that the BTopenworld guy would setup my router as well as fixing the router to the wall, if I wished, to keeps things tidy, so make sure he has enough room where you want it fixed!

      Really!!!

    6. #25
      Scubbie's Avatar
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      Re: How long before install does it take for the Sagem router arrive?

      Since the Sagem 2504N does not have any fixing holes, I think he is going to have fun doing that.

      I think you mean that the BT Openreach Installation Engineer will fix the BTO Modem to the wall, should this be desirable.

      Since there has been a history of over heating with older versions of the BTO Modem, I would suggest that this is a good idea.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #26
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
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      Re: How long before install does it take for the Sagem router arrive?

      Since the Sagem 2504N does not have any fixing holes, I think he is going to have fun doing that.
      Nothing a couple of nails wouldn't sort.
      Scubbie and williammorris like this.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    8. #27
      Paul2003's Avatar
      Paul2003 is offline Sky User Member
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      Getting fed up now just been on phone to Sky fibre team again as install this afternoon and still no router, why me

    9. #28
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      Re: How long before install does it take for the Sagem router arrive?

      The postman should have delivered it this morning.

      The package is small enough to be delivered with the regular delivery.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #29
      Moxey's Avatar
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      Re: How long before install does it take for the Sagem router arrive?

      I asume you have double checked with the Fiber team that they have your address 100% correct, if the postal service there is anything like here our postman comes at all random times that can be anything from early morning to late afternoon, very frustrating sometimes when actually waiting for something

    11. #30
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Paul2003 View Post
      Getting fed up now just been on phone to Sky fibre team again as install this afternoon and still no router, why me
      Got the cigarette but no light!


      ​BT Infinity 2 51369/14357
      Sky Fibre Unlimited 39999/10000
      Sky Fibre Unlimited Pro 49394/18767 Was before I got DLM'd down to 45000 but now downgraded

      Sky Fibre Unlimited 39999/1999
      Sky Broadband Unlimited 10487/1049

     

     
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