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    How long before install does it take for the Sagem router arrive?

    This is a discussion on How long before install does it take for the Sagem router arrive? within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Cheers Crakatoah not having install cancelled and waiting another three weeks for new install date ,will have to buy another ...

    1. #11
      Paul2003's Avatar
      Paul2003 is offline Sky User Member
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      Re: How long before install does it take for the Sagem router arrive?

      Cheers Crakatoah not having install cancelled and waiting another three weeks for new install date,will have to buy another router through Sky and have it delivered by Securicor.Anyway SUFB ringing again tomorrow to see if it turned up hope it does as postie knows to drop it at neighbours if im not in.Its not the delivery people i have issues with its the PO depot in Warwick who are light fingered


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    3. #12
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      Re: How long before install does it take for the Sagem router arrive?

      MySky updated today with confirmation of my installation on the 29th and despatch of my router. Also got an email from them today to say the router had been despatched. Only another week to go!
      fazedup likes this.

    4. #13
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      Re: How long before install does it take for the Sagem router arrive?

      Well my router never arrived so it looks like someone at Royal Mail has light fingers,SUFB department are ringing me again this evening as install is Tuesday afternoon

    5. #14
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      Re: How long before install does it take for the Sagem router arrive?

      Don't be too quick to condemn the PO, Sky do make mistakes and I would not be surprised if someone else has received a shiny new router out of the blue

      TomD


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    6. #15
      Paul2003's Avatar
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Isitme View Post
      Don't be too quick to condemn the PO, Sky do make mistakes and I would not be surprised if someone else has received a shiny new router out of the blue
      You could be right there Isitme never thought of that to be fair,as long as they install goes ahead Tuesday i can use my iPhone for internet until router turns up,got to say again Sky have been brilliant

    7. #16
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      Re: How long before install does it take for the Sagem router arrive?

      The SBUF team in particular are getting a lot of kudos at the moment, let's hope it stays that way and does not deteriorate when the numbers increase.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
      Paul2003's Avatar
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      Re: How long before install does it take for the Sagem router arrive?

      Me again.......SUFB have dispatched another router so Isitme could be right and it was Skys fault,if it doesnt arrive by Tuesday ive said i still want the install doesnt matter about router i can do that when it comes.Sky said engineer might not do install if routers not there?? Thats rubbish surely hes only got to change faceplate,screw modem to wall and put cable to where i want router,and fiddle about in cab thats 30 feet away

    9. #18
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by Paul2003 View Post
      Me again.......SUFB have dispatched another router so Isitme could be right and it was Skys fault,if it doesnt arrive by Tuesday ive said i still want the install doesnt matter about router i can do that when it comes.Sky said engineer might not do install if routers not there?? Thats rubbish surely hes only got to change faceplate,screw modem to wall and put cable to where i want router,and fiddle about in cab thats 30 feet away
      2nd time lucky eh? You'll get there in the end.

      I'm sure it's been said before, but BT do not need the router to do the install. Infact, I had to actually hook mine up, the BT guy wouldn't touch it. Which makes sense in a way, BTO take responsability for everything upto and incldung the modem, nothing more.
      Paul2003 likes this.


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    10. #19
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      Re: How long before install does it take for the Sagem router arrive?

      Quote Originally Posted by fazedup View Post
      2nd time lucky eh? You'll get there in the end.

      I'm sure it's been said before, but BT do not need the router to do the install. Infact, I had to actually hook mine up, the BT guy wouldn't touch it. Which makes sense in a way, BTO take responsability for everything upto and incldung the modem, nothing more.
      I had the same. Engineer said I had to connect modem to router myself and left - he only waited for the modem to get sync.

    11. #20
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      Re: How long before install does it take for the Sagem router arrive?

      Had an email this morning to say second routers been dispatched and also a tracking number,never got this first time round so looks like Sky may have made a mistake and sent my router elsewhere

     

     
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