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    Sky Fibre connection

    This is a discussion on Sky Fibre connection within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Originally Posted by paulkerdot Twas me. Fingers crossed my fibre install is this afternoon Make sure you don't miss the ...

    1. #861
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      Re: Sky Fibre connection

      Quote Originally Posted by paulkerdot View Post
      Twas me. Fingers crossed my fibre install is this afternoon
      Make sure you don't miss the BT guy!


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    3. #862
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      Re: Sky Fibre connection

      Quote Originally Posted by fazedup View Post

      Take Scubbie's advice, try the Executive Team avenue.

      Absolutely ridiculous!!!
      Thanks for the advice, anyone know how I go about contacting them?

    4. #863
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      Re: Sky Fibre connection

      Quote Originally Posted by adamjjh View Post
      Thanks for the advice, anyone know how I go about contacting them?
      DD Number

      0844 241 1646

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      Re: Sky Fibre connection

      or you can email, this way you can get all the factual info out in one go and it gives them chance to look into it before you get the call back.

      jeremy.darroch at bskyb.com

      edit; email made bot proof.

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      adamjjh (13-03-12)

    8. #865
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      Re: Sky Fibre connection

      Fibre has been installed. I have been at work so havnt had a chance to have a play at the premises. I did however log into my imac from work and after a few dodgy tests we are stabilising at 37 meg down and 1.65 up. Pings are not great for fibre at 22ms but BTO said they will improve as it settles. THe router is connected at 39999 and 1997.

    9. #866
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      Re: Sky Fibre connection

      Quote Originally Posted by paulkerdot View Post
      Fibre has been installed. I have been at work so havnt had a chance to have a play at the premises. I did however log into my imac from work and after a few dodgy tests we are stabilising at 37 meg down and 1.65 up. Pings are not great for fibre at 22ms but BTO said they will improve as it settles. THe router is connected at 39999 and 1997.
      dont trust pingtest.net to much, try pinging bbc.co.uk and/or google.com from network utility
      Angel_Rex likes this.
      AirPort Extreme + Sky Fibre Guide | Mac OSX Automator for xDSL stats for HG612 & Vigor 130

      Hauwei Cab > VMG1312-B10A > RT-86U Merlin | 58301/12298


    10. #867
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      Re: Sky Fibre connection

      More importantly, if you are accessing the iMac remotely, there will be traffic on your connection which will interfere with the results.

      Wait until you get back home to check it all out.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #868
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      Re: Sky Fibre connection

      Quote Originally Posted by Ipster View Post
      or you can email, this way you can get all the factual info out in one go and it gives them chance to look into it before you get the call back.

      jeremy.darroch at bskyb.com

      edit; email made bot proof.
      Thanks, email sent!

    12. #869
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      Re: Sky Fibre connection

      Had pre-registered with Sky ages ago.

      Got call last night, no install fee, 20 a month, 27th March is my install date.

      Was promised 40/2

      Will update thread once installed with stats.

      Go Sky!!


    13. #870
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      Re: Sky Fibre connection

      delete

     

     
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