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    Sky Fibre connection

    This is a discussion on Sky Fibre connection within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Originally Posted by Mystic Eddy The CSR tried but the system wouldn't let him so had to wait for the ...

    1. #1061
      uk_chris's Avatar
      uk_chris is offline Sky User Member
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      Re: Sky Fibre connection

      Quote Originally Posted by Mystic Eddy View Post
      The CSR tried but the system wouldn't let him so had to wait for the line rental to become active before placing an order.
      Ah, that's where I'm stuck right now... no activation until the end of the month.


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    3. #1062
      jdsimp1234's Avatar
      jdsimp1234 is offline Sky User Member
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      Re: Sky Fibre connection

      lol... i just found i live 732m distance from Bridgend exchange....but 966metres by road...

      OMG!!!!!!!!!!!!!!!

      Just had a phone call from sky again!!!!!

      From the scottish guy I spoke to on Saturday(I just found out his name is Kevin), he called at 7:59!!! Good timing!


      The other scottish guy I spoke to was called Jamie....he WAS the guy who told me about the 27 april push back(which kevin told me Jamie was correct!)...but kevin just told me the 27th April push back was for over the phone orderings....but I think kevin just waivered the delays for me(hopefully he should waiver yours too gorebrush, and any others from Bridgend here), and hopefully he will be calling me back on Thursday/Friday between 5PM -9PM....I told him i had a digital answering machine.. so he could leave a message there...if i was not in...

      Kevin, also told me about 2 other people, aswell as myself, from Bridgend who want to get Sky Fibre Broadband.

      So...It was the call i was waiting for at 3:22PM!!!

    4. #1063
      Mystic Eddy's Avatar
      Mystic Eddy is offline Sky User Beta tester
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      Re: Sky Fibre connection

      Quote Originally Posted by jdsimp1234 View Post
      lol... i just found i live 732m distance from Bridgend exchange....but 966metres by road...

      OMG!!!!!!!!!!!!!!!

      Just had a phone call from sky again!!!!!

      From the scottish guy I spoke to on Saturday(I just found out his name is Kevin), he called at 7:59!!! Good timing!


      The other scottish guy I spoke to was called Jamie....he WAS the guy who told me about the 27 april push back(which kevin told me Jamie was correct!)...but kevin just told me the 27th April push back was for over the phone orderings....but I think kevin just waivered the delays for me(hopefully he should waiver yours too gorebrush, and any others from Bridgend here), and hopefully he will be calling me back on Thursday/Friday between 5PM -9PM....I told him i had a digital answering machine.. so he could leave a message there...if i was not in...

      Kevin, also told me about 2 other people, aswell as myself, from Bridgend who want to get Sky Fibre Broadband.

      So...It was the call i was waiting for at 3:22PM!!!
      Glad to see the ball's rolling for you too
      I Used To Have An Open Mind, But My Brain Kept Falling Out


    5. #1064
      dankargo's Avatar
      dankargo is offline Sky User Member
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      Re: Sky Fibre connection

      Is it okay to plug the router and BTO modem into a 4 way extension plug or is it like a homeplug where it needs to be plugged into a wall socket?

    6. #1065
      Mystic Eddy's Avatar
      Mystic Eddy is offline Sky User Beta tester
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      Re: Sky Fibre connection

      Quote Originally Posted by dankargo View Post
      Is it okay to plug the router and BTO modem into a 4 way extension plug or is it like a homeplug where it needs to be plugged into a wall socket?
      You're on about just supplying power to each of the units? In that case, having them plugged in to an extension will be fine.
      I Used To Have An Open Mind, But My Brain Kept Falling Out


    7. #1066
      smiley rulez's Avatar
      smiley rulez is offline Sky User Member
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      Re: Sky Fibre connection

      i ordered fibre on friday and today decided to check my order online. my router hasn't been dispatched yet, my install date is friday 27th.

      should i give sky a call?

    8. #1067
      dankargo's Avatar
      dankargo is offline Sky User Member
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      Re: Sky Fibre connection

      Quote Originally Posted by smiley rulez View Post
      i ordered fibre on friday and today decided to check my order online. my router hasn't been dispatched yet, my install date is friday 27th.

      should i give sky a call?
      Wouldn't worry about it just yet, my install date is also Friday 27th and mine hasn't been dispatched yet. From what I've been told the router is usually sent out 5-7 days before the install date.

    9. #1068
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      Re: Sky Fibre connection

      Quote Originally Posted by smiley rulez View Post
      i ordered fibre on friday and today decided to check my order online. my router hasn't been dispatched yet, my install date is friday 27th.

      should i give sky a call?
      My router is due for delivery today for a Monday installation so you've got plenty of time yet.

    10. #1069
      smiley rulez's Avatar
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      Re: Sky Fibre connection

      ok

      thanks for you prompt replies.

    11. #1070
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      Re: Sky Fibre connection

      My router has now arrived so my time-line was:
      04th April - Ordered
      16th April - Router dispatched
      20th April - Router arrived
      23rd April - Installation (hopefully!)
      24th April - Download the internet.

     

     

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