Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up

    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Results 1 to 2 of 2

    Broadband usage tool - errors !

    This is a discussion on Broadband usage tool - errors ! within the Sky Broadband feedback forums, part of the Sky Broadband help and support category; "Hello All", I wondered if this would be of interest to the Sky Broadband Lite Users: The Sky Usage Tool ...

    1. #1
      CHRISX's Avatar
      CHRISX is offline Sky User Member
      Broadband ISP: Sky Base
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Dec 2011
      Thanked 0 Times in 0 Posts

      Broadband usage tool - errors !

      "Hello All",

      I wondered if this would be of interest to the Sky Broadband Lite Users:

      The Sky Usage Tool has been `Recording` Usage for periods when My Sky Router was Turned Off !

      Sky Broadband Support have stated that what happens is that Downloads that I make at the End of My Billing Period - during the Last Day of that period for example sometimes are CARRIED FORWARD into the NEXT Month / Billing Period ! - Although it was made within the Dates and Times of the previous Billing Period.

      This apparently means that If I Downloaded for example a LARGE Download on the Evening of the Last Day of My Billing Period and this was NOT shown on the Broadband Usage Tool for THAT DAY the Download amount would then Show as being made in the NEXT Billing Period - and be DEDUCTED from that period ! - Although it was made within the Dates / Time of the previous Month / Billing Period.

      I feel that this is VERY UNFAIR - I have often been Downloading a Large Software File on the Last Day of the Billing Period - Still staying within the 2 GB Monthly Allowance - Now I find out this `Carried Forward` process - something that NO-ONE would EVER know unless a Dispute about the Usage Tool occurred !

      This was the case with Me - I had Turned Off My Sky Router at the end of a Billing Period only to `Find` that a Download Amount was showing when I accessed the Usage Tool using My Mobile Broadband - It then took Over 2 Weeks to obtain an Answer about this - Answer as described above - I am Still Querying this with Sky Broadband Support.

      I wondered if anyone else has Complained about this to Sky ?


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Near Portsmouth
      Thanked 2,223 Times in 2,092 Posts

      Re: Broadband usage tool - errors !

      Last edited by Scubbie; 30-12-11 at 11:43 PM. Reason: Added link to 1st post

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms



    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB