Thompson Replacement Offer - Where is mine?

[goldie1975]

Apparently the old Thompson box (which I have) is not compatible with the new Anytime+ functionality so sky are offering to replace these free of charge. Ok.

I have contacted Sky to activate Anytime+ (which they say could take a couple of weeks, fair enough), however there is nothing showing on my account giving me the offer of a new box? I have not received anything through the post either?

They also cant explain why I have not had the offer.

Any help / guidance of this would be appreciated. I have not got a clue where I go next. I just hit a blank wall when I ring Sky as Im repeatadly told "the offer is not on your account - Go away".

[Isitme]

Use the Contact Us form on their website to advise them you have a Thomson and want Anytime+. This way there is a permanent record.

[dms05]

I'm having the same problem. I qualify in all respects but I'm in a queue at Sky. I spent 30 minutes talking with them (very helpful people) and they tell me they are replacing old Thomson HD boxes for free (or £150 for a 1.5 TB box) but they can't do them all the same day. So Sky have a list and are contacting people in rotation - the last batch of letters went out about 21 March 2011.

Despite paying Sky almost £900 per year I'm not at the top of the list (yet) and even suggesting I'd cancel couldn't get them to make my replacement now. So it's a matter of waiting. However I keep thinking of the £900 per year I could save and their has to be a point at which cancellation becomes the obvious route. If a customer paying Sky £900 a year doesn't qualify just what qualification does?

[Scubbie]

...I just hit a blank wall when I ring Sky as Im repeatadly told "the offer is not on your account - Go away".

I am assuming that you are on either Sky BB Home Lite or Sky BB Unlimited as Anytime+ is not available on Sky BB Connect.

If this is the case, try once more. If they advise to to 'Go Away' ask to be transferred to cancellations and see how they react.

What you could do, and many others have done this already, it to cancel your contract & sign up to a new one in your Partner's name.

[goldie1975]

Thanks for the replies everyone. I can confirm I have Sky BB unlimited.

I phoned again yesterday and was then informed that my Thompson box WAS compatible and Anythime+ was now active on my account!

Ok.... And all I had to do was go home and connect my box to the router with a Ethernet cable and away I go!

I wasnt convinced ...

I did this and ....... nothing. My Anythime menu looks and feels exactly the same as it always had. I would expect it to be completely different?

[Isitme]

Smells like a fob off

Have you had a look at your account to see if it is activated?

[kan.grewal]

Previously on my account it would say that my box was able to receive anytime+ at the moment....now it says:
If you are interested in our Sky TV on demand service Sky Anytime+ please call us on 08442 411 653

And if I try to activate it online it says:
Thanks for your interest in Sky Anytime+Thank you for your interest in Sky Anytime+. Unfortunately we are unable to deal with your request online so please call us on 08442 411 653 to find out more.

Haven't had a letter about the swap out either yet. Dunno if I want to do it yet though as I have a stack of programs still to watch on my box and not 100% convinced about what people have said as to whether they still get to keep their existing boxes (I've got my own 1TB hard drive in mine)

[Sky eService Team]

Hi Goldie1975

Unfortunately the Thomson box is not optimized for Anytime+ functionality. If you are part of any offer regarding your current box you will be contacted.

Thanks

[Goooner1]

Previously on my account it would say that my box was able to receive anytime+ at the moment....now it says:
If you are interested in our Sky TV on demand service Sky Anytime+ please call us on 08442 411 653

And if I try to activate it online it says:
Thanks for your interest in Sky Anytime+Thank you for your interest in Sky Anytime+. Unfortunately we are unable to deal with your request online so please call us on 08442 411 653 to find out more.

Haven't had a letter about the swap out either yet. Dunno if I want to do it yet though as I have a stack of programs still to watch on my box and not 100% convinced about what people have said as to whether they still get to keep their existing boxes (I've got my own 1TB hard drive in mine)

I've recently got Unlimted Broadband, I got the same message when I tried to sign up for Anytime+ online.

Called the number, which was a game in itself, there wasn't a relevent option it seemed to me for Anytime + and whichever one you chose, there was no way to get back apart from hanging up.

So after three attempts picking various options and getting nowhere, I just kept pressing buttons at random until I got to speak to a person, explained what I wanted and the problem getting through to the right department and the lady put me straight through.

I explained to the new lady that I'd tried to activate Anytime + and had got the message about phoning the number, she checked the account and said the problem was my Thompson box wasn't compatible, so what they're doing is offering a replacement box, so she went through all the details, no mention of needing to have had the offer in writing first or anything. She told me I could keep the old Thompson box and arranged to have an engineer out to fit the new one.

He came today, put me a new dish up as well. I asked him while he was up there if he wouldn't mind running me another cable from the dish so I could plug it into my Freesat enabled TV, but he said he couldn't because they use "BSKYB branded cables" and if his managers ever came and checked the job he'd be in trouble. Wouldn't even do it for a drink

He did say he was supposed to take the old box away, but I told him I was told about keeping it, but he'd had a circular saying that anyone taking up the offer had to swap there old box for the new one, but I told him I'd never had any offer, I'd just phoned about Anytime + and they offered me the new box, he accepted that, and off he went.

[kan.grewal]

Interesting....might be tempted to give them a call!

Never did like the automated phone systems, I usally press the first option that will take me through to someone to talk to then I tell then what the issue is and get them to put me through!