Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    anytime+ turns my internet connection off

    This is a discussion on anytime+ turns my internet connection off within the Sky Anytime + forums, part of the Sky On Demand category; hi im having a problem with my sky anytime and internet connection ive had my router replaced yesterday to help ...

    1. #1
      kezybabes's Avatar
      kezybabes is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Unhappy anytime+ turns my internet connection off

      hi im having a problem with my sky anytime and internet connection ive had my router replaced yesterday to help this and nothing really has changed
      sometimes the skyany plus thumbnails are missing and not alot of channels are on an when i go and check the network on my sky hd box it shows an ip address and connected
      but then when i go bac to the anytime plus channels they are all back on
      the other problem is that when we try and watch something on anytime plus the routers connection goes orange and stays orange till i unplug the sky anytime lead
      i have contacted sky and they sent me a new routerbut is there anything anyone can help wit here or do u think its the hd box going faulty
      thankyou
      kerry


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,242
      Thanks
      848
      Thanked 2,240 Times in 2,103 Posts

      Re: anytime+ turns my internet connection off

      What is your BB speed (could you post your stats please) and what else are you doing on the internet?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      kezybabes's Avatar
      kezybabes is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: anytime+ turns my internet connection off

      hi this is what it says

      downlod 1.48 mb/s
      uploadmb/s
      ping 140 ms

      i also done the pingtest

      packet loss 0%
      ping 125 ms
      jitter 16ms
      line quality grade b

      not sure what all this means
      im also just usin the sky anytime when i want also have 2 laptops on and the kids have there xboxs online , but this afternoon when it all went off there was only the sky anytime on as kids where at school
      i have noticed aswell that whn i checked my braodband speed yesterday when i put the new routers on it was just over 6000kb/s and this seems to have dropped a lot
      thanks fr the help so far

    5. #4
      kezybabes's Avatar
      kezybabes is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: anytime+ turns my internet connection off

      also i no it has to download from the router to watch the programs but it keeps freezing and pixalating is this right
      kerry

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: anytime+ turns my internet connection off

      Click the blue 'stats' in Scubbie's post The info you have given is useless.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION