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    Sky Anytime + (PLUS) roll out update

    This is a discussion on Sky Anytime + (PLUS) roll out update within the Sky Anytime + forums, part of the Sky On Demand category; Further more, where on either of these two webpages advertising Sky Anytime+ does it tell the customer that they have ...

    1. #161
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      Re: Sky Anytime + (PLUS) roll out update

      Further more, where on either of these two webpages advertising Sky Anytime+ does it tell the customer that they have to wait for the service to be rolled out?

      Sky Anytime+ - Video on Demand - Sky VOD

      Connect TV on demand - Sky VOD

      It does not tell you have to wait, in fact it says the opposite, because there is a link thatsays get it "NOW", not next month, not next year, get it NOW. So, you buy what they say you need and then they direct you to this anytime+ link that says "GET IT NOW" You go there to that link because you do want to "GET IT NOW" and then what exactly do you get NOW? Diddily squat, thats what you get! They should change that link to "GET IT NEXT YEAR"
      Last edited by paul.anthony; 28-10-10 at 11:30 PM.


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    3. #162
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      Re: Sky Anytime + (PLUS) roll out update

      Quote Originally Posted by paul.anthony View Post
      Further more, where on either of these two webpages advertising Sky Anytime+ does it tell the customer that they have to wait for the service to be rolled out?

      Sky Anytime+ - Video on Demand - Sky VOD

      Connect TV on demand - Sky VOD

      It does not.
      Would that be phrases like

      Selected Sky+HD box required.
      or
      Once you have a Sky TV subscription, one of our latest Sky+ or Sky+HD boxes and Sky Broadband Unlimited or Everyday Lite, you're ready for Sky Anytime+.

      Just a thought.

    4. #163
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      Thumbs down Re: Sky Anytime + (PLUS) roll out update


    5. #164
      paul.anthony's Avatar
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      Re: Sky Anytime + (PLUS) roll out update

      Quote Originally Posted by SadBloke View Post
      Would that be phrases like

      Selected Sky+HD box required.
      or
      Once you have a Sky TV subscription, one of our latest Sky+ or Sky+HD boxes and Sky Broadband Unlimited or Everyday Lite, you're ready for Sky Anytime+.

      Just a thought.
      Sorry, maybe I cannot read your quote properly, but where exactly in your quote from those two web pages that I directed you towards does it say "wait for it to be rolled out". It does not, does it? So I am correct then, and you are not...

      It does not tell you have to wait, in fact it says the opposite, because there is a link that says get it "NOW", not next month, not next year, get it NOW. So, you buy what they say you need and then they direct you to this anytime+ link that says "GET IT NOW" You go there to that link because you do want to "GET IT NOW" and then what exactly do you get NOW? Diddily squat, thats what you get! They should change that link to "GET IT NEXT YEAR

    6. #165
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      Re: Sky Anytime + (PLUS) roll out update

      to be fair "one of our latest Sky+" or sky+hd boxes

      really means the hd box that was given to customers without the hd pack. but the above statement can be taken both ways.

      some people were told that everyone can use A+ from launch, it seems the launch was brought forward, thus leaving full compatability accross the range of boxes incomplete.

      it is fair enought that they are testing the software, but as we have seen previously they are not very good at fixing the problems.

      the biasism(sp) of sky towards sky bb customers is more pressing to me, especially how they have avoided answering my question on the official sky forums.
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    7. #166
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      Re: Sky Anytime + (PLUS) roll out update

      Quote Originally Posted by paul.anthony View Post
      Lets look at an analogy that was used against me earlier by someone in a post above about buying a new car. If you went to buy a new car, and the salesman told you: "buy this new car, take our warranty, take our service plan and I promise that I will upgrade your car with all the extras for free"

      So you buy the car, take out the warranty and take out the service plan, but then you are given the car several days later, and find out that it is without the extras. Then the salesman tells you, "oh sorry i forgot to mention you wont get the extras yet for about 3-6 months time, sorry"

      What would you do? Would you complain and ask where the extras were that you were promised? Would you want some money back? Or would say oh well never mind, I'll just wait six months and see what happens? More fool you if you let the salesman just take you fort a mug! The salesman has a legal obligation to provide you with the free extras there and then as was promised/advertised at the time of purchase.

      Well, the same analogy applies to Sky. They are telling customers to buy sky tv, buy hd or new black box, buy broadband and then they will give you anytime+ thrown in as an extra for free. Well this just is not true, they dont tell you that you will have to wait six months for it until after you have gone ahead and bought the products from them and that is what is false and misleading. They are not sticking to their obligations.

      If you were given the new car without the free extra's you would not be happy or prepared to wait and wait and wait and wait to receive them. You'd want to complain and get a partial refund or some compensation. You'd contact watchdog of the C.A.B for legal advice. Well the same is true of Sky. Sky are not giving everyone the free extras that they promised they would in the advertisement. They have not kept to their promise.

      People have a right to feel aggressive and angry for being duped to and lied to by Sky because of this. Some people may not feel this way, but you should not bad mouth those of us that do feel let down by Sky. Stop pretending that Sky is "god" or "king" or "above it all". They are not.
      your inference of that analogy is wrong.

      You are reading it as if Anytime + was available in January, and you were told then that your box would be upgraded. Well, it wasn't available. Its a brand new service, less than 1 week old.

      Other companies do it all the time. Firmware updates come out for mobile phones, but some networks make you wait till they have their own version before you get it. This could mean that you have to wait 3 months more before you get the new features.

      Same with computers, games consoles, and lots of other things.

      i.e. A new program comes out for Windows 7, and is going to be released for Vista in 3 months and XP in 6. Would you complain to the program maker for discrimination because you have a Vista or XP machine? Even though it will be coming soon.

      Sky isn't above it all., but they haven't lied to you. You will get the service, and it will be free. At no point have they said that you will not be able to get the service on your 10 month old box. The only boxes in question are the 4 year old Thompsons, which you don't have.

      TBH, you seem to be annoyed at Sky, possibly for something else, and just want to try and get some money out of them, or new equipment (even though your box is fine.) Its a bit sad really. I would just be patient, and enjoy the service when it arrives.

    8. #167
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      Re: Sky Anytime + (PLUS) roll out update

      Quote Originally Posted by indefatigable View Post
      your inference of that analogy is wrong.

      You are reading it as if Anytime + was available in January, and you were told then that your box would be upgraded. Well, it wasn't available. Its a brand new service, less than 1 week old.

      Other companies do it all the time. Firmware updates come out for mobile phones, but some networks make you wait till they have their own version before you get it. This could mean that you have to wait 3 months more before you get the new features.

      Same with computers, games consoles, and lots of other things.

      i.e. A new program comes out for Windows 7, and is going to be released for Vista in 3 months and XP in 6. Would you complain to the program maker for discrimination because you have a Vista or XP machine? Even though it will be coming soon.

      Sky isn't above it all., but they haven't lied to you. You will get the service, and it will be free. At no point have they said that you will not be able to get the service on your 10 month old box. The only boxes in question are the 4 year old Thompsons, which you don't have.

      TBH, you seem to be annoyed at Sky, possibly for something else, and just want to try and get some money out of them, or new equipment (even though your box is fine.) Its a bit sad really. I would just be patient, and enjoy the service when it arrives.
      So long as the money coming from us our subs it's never free we pay for from our Subs.

    9. #168
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      Re: Sky Anytime + (PLUS) roll out update

      well they arent going to give you anytime+ without a sky sub, its a catchup service for your subscription, thats why its free
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    10. #169
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      Re: Sky Anytime + (PLUS) roll out update

      Quote Originally Posted by totalwar View Post
      So long as the money coming from us our subs it's never free we pay for from our Subs.
      True, but how much? If it costs Sky 1,000,000 and you divide it by the 3.2M HD subscribers, that's 32p per subscriber.

      I would ask for your money back. Round it off to 50p as a goodwill gesture.

      EDIT: Actually, it will be less than that, because you don't have to subscribe to the HD pack
      Last edited by SadBloke; 29-10-10 at 12:18 PM. Reason: Bad maths!

    11. #170
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      Re: Sky Anytime + (PLUS) roll out update

      They are telling customers to buy sky tv, buy hd or new black box, buy broadband and then they will give you anytime+ thrown in as an extra for free.
      Were you actually told in January that you would get Anytime+ as soon as it was available? If you were, you were the only one. The official announcement by Sky that Anytime+ would be available was only made on 2/6/10.

      TomD


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