Broadband migration safeguards due this Christmas
New rules to force internet providers to make it easier to switch to a rival supplier could be announced before Christmas.
The telecommunications regulator Ofcom has revealed to ZDNet UK that it is prioritising the issue of forcing telecoms service suppliers to give customers migration access codes (MACs) due the high volume of complaints it had received over the issue. These MACs should allow customers to move smoothly and quickly to another ISP, but at present there's no obligation, beyond a voluntary code of practice, on ISPs to provide them.
"What it boils down to for us is choice — making sure customers are able to leave a service if they think there's something better for them out there," a spokesperson for Ofcom told ZDNet UK on Tuesday. "The MAC process makes life easier for consumers who want to switch."
You can read more on ZDNet UK