I'm a brand new Sky Broadband Unlimited user and just have one or two questions.
My broadband was activated on Thursday 25th February, though because of Royal Mail I didn't receive and connect my router until the evening of Friday 26th February.
I know you're not supposed to turn the router off for the first 10 days, however due to circumstances out of my control the router has been powered off once or twice for short periods (no more than 10 minutes). Now when this has happened, the router has not reconnected to the internet for quite some time. The first time it took all night for the internet light to go from amber to green, and the second time it was flashing amber for several hours, until we made a phone call, and then during the phone call it reconnected. This was also happening the first time, when I made a phone call, the internet reconnected, though only for the duration of the phone call, then disconnected again.
I'm just wondering, does the router being powered off/disconnected have any effect during the first 10 days of the router being tested? I have called sky to tell them the internet was down so they were aware of that, though I didn't mention that the power to it had been off, just that it wasn't connecting to the net.
One other thing was that on Friday, my internet speed was a measley 760k, whilst Sky said I should receive speeds of around 4Mb in my welcome letter (though I do understand that's an estimate, not set in stone). On saturday, the downstream speed went up to 1Mb, however now it's down to 500k. My upload speed however is 700k, and I'm sure download should be higher than upload in almost all cases when things are running right.
I'm at work at the moment so can't remember the exact details from my router, but the numbers below for my line noise are roughly correct.
Downstream Attenuation - 63 db
Upstream Attenuation - 37 db
Downstream Noise Margin - 11 db
Upstream Noise Margin - 9 db
My straight line distance from the exchange is around 4.5KM, so I know I'm never going to receive 20Mb, but I think about 4Mb should be right shouldn't it?