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    M&S Vouchers..... help please, before I go mad!!

    This is a discussion on M&S Vouchers..... help please, before I go mad!! within the Offers forums, part of the Sky & Sky+ TV category; Ha, I may be dumb, but no quite that dumb!! 'This is an automatically generated Delivery Status Notification. Delivery to ...

    1. #11
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      Re: M&S Vouchers..... help please, before I go mad!!

      Ha, I may be dumb, but no quite that dumb!!

      'This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. AllCustomerCareEscalation @ BSkyB.com '

      Any more ideas??
      Last edited by NewsreadeR; 06-01-08 at 03:14 PM. Reason: edited email - spam reasons


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    3. #12
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      Re: M&S Vouchers..... help please, before I go mad!!

      When I had a problem I emailed:

      james.murdoch at bskyb.com

      and got a reply from the other email address. It may be worth a try, but doubtful
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #13
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      Re: M&S Vouchers..... help please, before I go mad!!

      Any suggestions are gratefully received!!!

      Thanks mate.

    5. #14
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      Re: M&S Vouchers..... help please, before I go mad!!

      Well.... delivery has not failed as yet, so assuming it went through ok!!

      Still open to more suggestions if anyone has any.....!


    6. #15
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      Re: M&S Vouchers..... help please, before I go mad!!

      I am in the same boat.

      First my friend rang Customer Services on 08702 43 20 04. After holding for a while she was given a number for the Voucher Distribution Department - 08702 412939 - they wouldn’t transfer her as they said their phones cannot do this. So she rang the Voucher Distribution department. Now these people appear to lie. First my friend was told that they could only deal with the person recommending her – me. So she passed the phone over to me. The women sounded very surprised to hear me, presumably this is classic stall number one, assuming your friend will not be there. Then she immediately put me on hold (classic stall number two?). When she came back to me she said she couldn't help as we had completed our details on-line, before ringing up to confirm, and she could only help with registrations by phone. On asking to talk to her manager my friend was then told she couldn't as her manager had already provided help to the women and now refused to talk to her directly. My friend was calm and professional throughout. So, now on speaker phone, we asked who could help and she referred us back to Customer Services.

      Speaking to Customer Services this afternoon, I was given the same advice that it is not their department, and that I need to talk to the Voucher Distribution department instead. Knowing that this was going to get me nothing more than high blood pressure I suggested a conference call Customer Services and the Voucher Department - I would have done this if my phone was so enabled. The guy in Customer Services agreed this would be a good idea but said he was unable to help.

      I can only conclude that this is a scam, which should be taken to Watchdog and/or Which.

      I am also going to complain in writing to

      Sky Subscribers Services Limited

      4 Mackintosh Road

      Kirkton Campus

      Livingston

      West Lothian

      EH54 7BW

    7. #16
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      Re: M&S Vouchers..... help please, before I go mad!!

      Hi guys

      Hang on in there, I recommended a friend in October...we got our vouchers this week

    8. #17
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      Re: M&S Vouchers..... help please, before I go mad!!

      We were installed on Oct 4th and after a couple of emails via James Murdoch earlier in the month, we were told they would arrive by the end of this month, and "low and behold" they did this morning long time waiting tho. (Got £105 back from Quidco as
      well)

    9. #18
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      Re: M&S Vouchers..... help please, before I go mad!!

      Well I got £50 in vouchers which should infact have been a sky+ box. If you fancy swapping then im sure we could sort something lol...

      Still holding out for this sky+ box but im not holding my breath, and I am not in a position to pay then £60 for a 2 minute job of installing it either. I just hope they could drop the box of and go and save me the installation charge lol. Ill either do it myself then OR sell the thing if it wont work.
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


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    10. #19
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      Re: M&S Vouchers..... help please, before I go mad!!

      In the end I got hold of the Consumer Marketing Directors e-mail address, sorted within days.... they have now sent me 2 lots of vouchers, and credit my sky account with £20!!!!!

    11. #20
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      Re: M&S Vouchers..... help please, before I go mad!!

      Quote Originally Posted by auger1001 View Post
      In the end I got hold of the Consumer Marketing Directors e-mail address, sorted within days.... they have now sent me 2 lots of vouchers, and credit my sky account with £20!!!!!
      Hi could you post that email address as ive been waiting since september 2007 and keep being told there out of stock Thanks

     

     
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