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    cancelling free trial

    This is a discussion on cancelling free trial within the NOW TV forums, part of the Other Sky help and support category; how do i cancel my free trial? do i just set auto renew to off? thanks...

    1. #1
      nevynever's Avatar
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      cancelling free trial

      how do i cancel my free trial? do i just set auto renew to off? thanks


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      Re: cancelling free trial

      Not sure what free trial you are referring to but if it is for a Sky TV viewing package then you need to contact Sky, preferably by telephone, at least 31 days before the free trial ends as this is the notice period they require. I suggest 5 weeks as much earlier and you will be invited to call back nearer the end of the trial.

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      Re: cancelling free trial

      How do I cancel/stop getting the Sky Movies Monthly Pass service?

      To stop the Sky Movies Pass service, follow the instructions on the NOW TV website. If the period it covers hasn’t started, you won’t be charged for it. Remember, once your access to the Sky Movies Pass service stops, you won’t be able to watch anything you haven’t finished (or started) watching. If you stop the Sky Movies Pass service you can always re-activate it on your account at a later date.
      Right to cancel in certain circumstances: When you first join the Sky Movies Pass service, you also have the right to cancel this service within the first 14 days of joining provided you haven’t started to watch/use the Sky Movies Pass service. If you want to exercise this right you’ll need to notify us using the details on the NOW TV website. If you exercise this right and you have paid to first join the Sky Movies Pass service that payment will be refunded to you. Once you start to watch/use the Sky Movies Pass service you won’t be entitled to a refund. This right does not arise if you re-activate the Sky Movies Pass on your account at a later date after previously stopping it.

      Terms & Conditions - NOW TV
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      Re: cancelling free trial

      I have a Now box and nothing works on it, it says I have to activate it, to do this I can take a free trial of Sky Movies, when the trial is up if I cancel does the whole box close down? EG the iplayers etc.?

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      Re: cancelling free trial

      It must be about a year since I received my Now TV box so the procedure may have changed but I was able to register it online stopping at the point where I was asked for payment card details.

      Unsurprisingly I can't access programmes from within Now TV but BBC Iplayer and all the other free services work without any problems.

     

     

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